Desktop Support- Austin TX

Mac OS Writing Operations Automation Web Browsers Communication Microsoft 365 Issue Tracking Desktop Support Customer Service Microsoft Office Computer Science Active Directory Hard Disk Drives Operating Systems Business Valuation Problem Management Employee Onboarding Full Stack Development Business Transformation Tier 2 Technical Support Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Multifunction Printer (Office Equipment) Information Technology Infrastructure Library, We are seeking a skilled Desktop Support Technician to provide Tier 2 hardware and software support in a fast-paced enterprise environment. This role supports 1,500+ end users across multiple locations and serves as an escalation point for Tier 1 support. The ideal candidate is technically sharp, customer-focused, and thrives in a high-touch, professional setting., Provide Tier 2 support for end-user computing devices including laptops, desktops, printers, MFPs, and mobile devices. Respond to incidents and service requests within a ticketing system, resolving issues within defined SLAs. Reimage computers and hard drives in accordance with company standards. Perform Move, Add, and Change functions including installation and decommission of equipment. Install, configure, and troubleshoot Windows and Mac operating systems, Microsoft Office, and internet browsers. Configure and support remote users including VPN connectivity. Provide executive and senior-level support with a high-touch, business-aware approach. Partner with cross-functional teams including Active Directory, Networking, Security, and the Service Desk. Maintain asset inventory and document troubleshooting procedures and knowledge base articles. Support new hire onboarding and drive user adoption of new technologies. Adhere to ITIL change, incident, and problem management processes.

Must be able to work 100% onsite five days per week. 2+ years of Tier 2 technical support experience supporting Windows and Mac environments. Hands-on experience with Active Directory, Office 365, VPN, and ticketing systems. Experience with workstation imaging, refreshes, conference room support, and hardware deployment. Strong communication skills and a collaborative, customer-first attitude. Associate degree, certificate, or equivalent training in Computer Science or a related field required., ITIL process knowledge. Experience writing KB articles and contributing to automation initiatives. Mac/Apple OS support experience. Familiarity with AV and conference room setups. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.