Front Office Application Support Analyst

Schedule (hours per week, start time): 40.00 Hours/week - The team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7:00 a.m. to 4:00 p.m. and 9:00 a.m. to 6:00 p.m. Team members coordinate the rotation among themselves, and flexibility to work both shifts is required, The Front Office Application Support Analyst will join the Global Derivatives Support team and provide front-office application support to derivatives traders across the Commodities, Equity, and Rates desks. The role operates within a global follow-the-sun support model., * Provide L2/L3 production support to desk traders, resolving incidents within agreed service-level targets.

• Configure monitoring and track Start of Day, intraday, and End of Day processes.
• Investigate and resolve batch job failures and downstream data-feed issues.
• Analyze straight-through processing (STP) breaks, market data issues, and reference data discrepancies.
• Raise and manage Jira tickets, partnering with Development and Business Analysis teams to drive fixes through resolution.
• Support application releases and maintain accurate Confluence documentation.

• Hands-on experience configuring and supporting ITRS Geneos and automation skills (ex. Python) - 3+ years
• Strong SQL skills, including writing queries to investigate and troubleshoot data issues - 3+ years
• Production or application support experience within finance or capital markets - 3+ years
• Experience with AutoSys or another enterprise job scheduler - 3+ years
• Understanding of the trade lifecycle and straight-through processing (STP) - 3+ years
• Must be comfortable working rotating shifts - the team provides coverage from 7:00 a.m. to 6:00 p.m., with rotating shifts of 7:00 a.m. to 4:00 p.m. and 9:00 a.m. to 6:00 p.m.

Nice to Have:

• Front-office trading support experience.
• Knowledge of derivatives across commodities, equity, or rates.
• Experience with Murex, OpenLink Endur, or a comparable trading and risk management platform.

Soft Skills:

• Strong written and verbal communication skills.