FCM - Business Analyst - Remote, US

Translate business problems into clear, actionable technical requirements and user stories

Lead the design, coordination, and delivery of small to mid-level technical projects

Perform business and systems gap analysis, and build detailed workflows

Facilitate meetings, lead discussions, and drive consensus with stakeholders

Coordinate all aspects of project delivery, ensuring timelines and objectives are met

Document project scope, requirements, and updates using standardized templates

Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams

Assess and communicate project goals, benefits, and ROI/LOE estimates

Identify and document system, business, and development dependencies

Work collaboratively across technical and non-technical teams

Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history

Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools

Utilize independent judgment to lead projects with minimal supervision

Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

About The Opportunity Flight Centre Travel Group is looking for a driven and detail-oriented Technical Business Analyst to join our team and play a key role in delivering impactful technical solutions. In this role, you will bridge the gap between business needs and technical delivery, owning the design and coordination of small to mid-sized projects. You’ll collaborate across multiple teams, influence solution design, and ensure successful delivery from concept to completion. This is an exciting opportunity to work with diverse stakeholders and make a measurable impact across the business., Proven experience as a Technical Business Analyst or similar role

Strong experience translating business requirements into technical documentation (User Stories, BRDs)

Experience with project coordination and delivery in a technical environment

Solid understanding of ROI and level of effort (LOE) estimation

Knowledge of Sabre system including bookings, shopping, and PNR management

Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.)

Ability to analyze cross-functional impacts across multiple business areas

Strong analytical, organizational, and problem-solving skills

Excellent verbal and written communication skills

Experience facilitating stakeholder meetings and workshops

Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote)

Ability to work independently and collaboratively in fast-paced environments

Multilingual (English/Spanish) is a plus

At the heart of everything we do at Flight Centre is a desire to have fun.

Reward & Recognition:

Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You’ll have to experience it to believe it!

Use your smarts:

Our people use their quick thinking, expertise, and tenacity to always figure things out.

Love for travel:

We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Personal connections:

We are a big business founded on personal relationships.

Diversity, Equity & Inclusion :Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.

A career, not a job:

We offer genuine opportunities for people to grow and evolve

We back our people all the way:

We are strongly committed to supporting every single employee in their professional and personal development.

Giving Back:

Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year., Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.

Travel perks/discounts

Health & Wellness ProgramsandEmployee Financial Wellness Services

National/International Award Nights and Conferences

Health benefits including, medical, dental, vision,gender affirming care, and fertility care

Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability

Flexible Spending Accounts

Employee Assistance Program

401k program with partial match

Tuition Reimbursement Program

Employee Share Plan - Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Global career opportunities in a network of brands and businesses

*Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status. Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state.

Location - Remote, US

For this position, we anticipate offering an annual salary of $80,000 - $91,000Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards., Our number one philosophy? Our people. Flight Center Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society.