Software Architect - Advanced

Requirements Scope of the project: Under limited supervision the employee will design, develop, test, configure, implement and provide top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Admin. The employee will research third party/cloud solutions to ensure successful integration of the technology and provide knowledge transfer to team members. They will be deep application and technology skillset subject matter experts. The Sr. Software Engineer plays a critical role in mentoring Software Engineers and Associate Software Engineers to ensure we are growing future talent

Daily Duties / Responsibilities: -Maintains the three environments (Dev, Test, Production) of ServiceNow for Admin, including configurations, changes, system updates promotions, cloning, and security.

• Create, maintain and enhance forms, workflows, cloud integration and 3rd party integrations to the ServiceNow platform. Including automation and/or additional self-service features and functions.

• Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance. utilize ServiceNow toolset to enhance workflow for process automation., Benefits Maintains the three environments (Dev, Test, Production) of ServiceNow for Admin, including configurations, changes, system updates promotions, cloning, and security.

• Create, maintain and enhance forms, workflows, cloud integration and 3rd party integrations to the ServiceNow platform. Including automation and/or additional self- service features and functions.

• Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance. utilize ServiceNow toolset to enhance workflow for process automation.

Required skills (must include years of experience, in order of importance):

1. -Strong knowledge and experiencing managing/developing a large scale ServiceNow environment

2. -ITSM concepts and Framework
3. -Server API Development
4. -Powershell

Required Education: A bachelor’s degree in communications, business administration, computer science, Management of information science, or related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), OR an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL. ADDITIONAL SKILLS: -Must be able to work both independently and in a team environment -Ability to communicate and gather technical requirements from customers. -Ability to maintain positive working relationships with staff, users, management, vendors and other officials

Required Skills Skill Type Skill Name CertificationEducationLicenseOtherSkill Bachelor’s degree in communications, business administration, computer science, Management of information science, or related field (associate’s degree & four years of experience with implementing ITIL can substitute). CertificationEducationLicenseOtherSkill 2+ years two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), CertificationEducationLicenseOtherSkill Experience managing/developing a large scale ServiceNow environment. CertificationEducationLicenseOtherSkill ITSM Concepts and Framework. CertificationEducationLicenseOtherSkill Server API Development CertificationEducationLicenseOtherSkill Powershell Preferred Skills, years of experience, in order of importance):

1. -Strong knowledge and experiencing managing/developing a large scale ServiceNow environment

2. -ITSM concepts and Framework
3. -Server API Development
4. -Powershell Required Education: A bachelor’s degree in communications, business administration, computer science, Management of information science, or related field, and two years of hands-on experience with implementing Information Technology Infrastructure Library (ITIL), OR an associate degree in communications, business administration, computer science, management information science or a related field and four years of hands-on experience with implementing ITIL. ADDITIONAL SKILLS: -Must be able to work both independently and in a team environment -Ability to communicate and gather technical requirements from customers. -Ability to maintain positive working relationships with staff, users, management, vendors and other officials