IT Project/Program Manager-Level 4 - Lead (15+ Years)

This role will support power delivery technology and process transformations through comprehensive change management, training, documentation, readiness, deployment, and adoption strategies. The position involves providing formalized, continuing work direction and leadership to assigned teams to ensure timely and effective project execution. This individual will lead and coordinate technology projects with business partners to deliver IT capabilities and solutions aligned with enterprise objectives., * Conduct change impact, stakeholder, audience, and readiness assessments.

• Validate current and future-state processes and workflows.
• Develop and deliver role-based training, facilitation, simulations, eLearning, job aids, videos, and procedure manuals.
• Manage Salesforce configuration, testing, implementation, training, and user support.
• Oversee AI assistant and agent development, prompt engineering, testing, and knowledge grounding.
• Manage knowledge within SharePoint and Microsoft 365 environments.
• Support User Acceptance Testing (UAT), pilots, deployment, Hypercare, and sustainment activities.
• Measure training effectiveness, readiness, and user adoption.
• Partner with Product Owners, Subject Matter Experts, IT, and field stakeholders.
• Independently manage deliverables across multiple workstreams.
• Direct large-scale IT initiatives, ensuring project execution aligns with corporate strategy.
• Provide executive-level oversight and develop IT project governance frameworks.

Education: A Bachelor’s degree in Information Technology, Business Administration, Project Management, or a related field is required.

Experience: 15+ years of experience in IT program leadership, enterprise-wide technology transformation, and business strategy alignment.

Technical Skills:

• Project management tools (JIRA, Trello, Confluence, Azure DevOps).
• Experience leading M365 implementations (SharePoint, Teams, OneDrive, Power Platform).
• Knowledge of cloud-based collaboration tools and enterprise IT infrastructure.
• Change management and training delivery.
• Salesforce administration experience or certification.
• Experience with AI assistants/agents, Copilot, and prompt design.
• Process mapping and change-impact assessment.
• Training design, job aid creation, and facilitation.
• Communications and stakeholder engagement.
• Adoption and readiness measurement.

Preferred Qualifications

• Strong Salesforce administration, implementation, and training experience.
• Salesforce certifications or demonstrated equivalent proficiency.
• Hands-on generative AI or AI assistant experience.
• OCM and instructional design experience.
• Process mapping, documentation, facilitation, and stakeholder skills.
• Microsoft 365 and SharePoint proficiency.
• Agile or project delivery experience.
• Utility or field-operations experience.

Additional Information

Driving will be required as part of this position’s duties. The supplier must hold validation of a non-restricted current driver’s license and demonstrate no alcohol/drug-related driving offenses within the previous five years, and the license must not be currently suspended or restricted.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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