Information Technology Specialist

• Administer and maintain on-premises and cloud-based IT environments.

• Configure, deploy, and maintain computers, printers, scanners, phones, and other technology.

• Set-up new workstations, configure SaaS, and apply system updates.

• Set up user accounts, devices, permissions, and access to firm systems for new hires, applying the firm’s security standards, and update the hardware and Saas inventories.

• Offboard departing staff promptly: disable accounts and access, recover devices, and preserve email and documents per firm retention policies.

• Diagnose, troubleshoot, and fix problems with computers, printers, phones, other equipment, and

networks.

• Log, track, and resolve support requests using help desk software.

• Troubleshoot issues with the firm’s SaaS applications and technology platforms, including email, document management systems, VPNs, legal technology platforms, and others.

• Track systemwide outages and issues and provide notifications and real-time updates to staff.

• Configure and maintain multifactor authentication and other user access and security systems.

• Configure, maintain, and monitor backups of firm data.

• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory

• requirements.

• Create internal procedure documentation and how-to guides to provide to staff.

• Draft and circulate notifications and real-time updates about system outages, repairs, and other issues to staff.

• Work with the Manager of Cybersecurity and Technology Strategy to develop technology-related projects and initiatives and make recommendations to firm leadership

• Serve as the primary operational point of contact and liaison with external technology vendors and outside IT providers

• Manage the evaluation, selection, and onboarding process for new IT hardware, SaaS, and service providers

• Track and resolve vendor escalations, service failures, or disputes

• Monitor vendor compliance with internal data protection policies, industry standards, and regulatory requirements

• Senior Specialist: 3+ years of progressive IT experience involving infrastructure management, cloud integration (AWS/Azure), or specialized cybersecurity tasks.

• Proficiency with the Microsoft 365 administrative environment, including Entra ID, Exchange Online, and related Microsoft 365 administration tools

• Strong working knowledge of Microsoft Office applications, particularly Outlook and Word

• Familiarity with law firm technology or the legal industry, including document management systems, legal research platforms, eDiscovery platforms, accounting systems, and legal AI tools

• A bachelor’s degree in a computer or STEM-related field