Deskside Support Technician

Job PostingLocation: Selkirk, NYDuration: 6 monthsExperience Required: 4-6 yearsRole: Desktop Management / Infrastructure Services (IS)Primary Focus: Windows 11, Deskside Support, Basic Networking & Server Administration, Intune Administration L1Must-Have Technical/Functional SkillsKnowledge of computer hardwareKnowledge of SCCM/IntuneWorking technical knowledge of: Current protocolsOperating systemsIndustry standardsAbility to operate: ToolsComponentsPeripheral accessoriesAbility to read and understand: Technical manualsProcedural documentationOEM guidesExperience with PC ImagingRoles & ResponsibilitiesManage PC lease schedules end-to-endCoordinate warranty and non-warranty hardware repairs with hardware manufacturersPerform operating system maintenance, patching, and upgradesAddress PC vulnerability mitigation issues through: Remote supportDeskside visitsPerform end-user ticket triage and resolutionProvide Hands and Feet Telepresence SupportProvide PC configuration supportAssist with configuration and testing of: New hardwareNew software implementationsInstall and configure: Operating systemsUpdatesApplicationsImagesOther software based on customer requirementsConfigure and install components in customer PCsTrack computer equipment using: Asset tagsSerial numbersLocation informationManage shipping and receiving of materials and equipmentProvide support for executivesAssist Lab Technicians with: Lab software/hardware vendorsSecurity teamsSoftware installationsReinstallationsVulnerability mitigationPatchingUpgradesInstall, replace, or remove equipment, including: RoutersServersSwitchesDisk drivesMemoryPrintersOther IT equipmentTroubleshoot equipment using: Local KVM (Keyboard, Video, Mouse)PC-based troubleshootingRemote-control toolsEnter commands according to detailed instructions and relay system responsesProvide remote-control support when requiredBe available for off-hours/weekend support during critical incidentsTravel to another site approximately 50 miles away for critical issue resolution when requiredDrive to another customer location approximately 45 miles away when support is requiredAbility and willingness to climb ladders up to 6 feetRole DescriptionWindows 11Deskside SupportBasic NetworkingBasic Server AdministrationIntune Administration - L1Essential SkillsWindows 11Deskside SupportBasic NetworkingBasic Server AdministrationIntune Administration - L1Desirable SkillsDesktop ManagementInfrastructure Services (IS)SCCMMicrosoft IntunePC ImagingHardware TroubleshootingVulnerability ManagementPatch ManagementAsset ManagementExecutive SupportRemote/Telepresence Support