IT Tech Support/HelpDesk- Only W2 and Locals Only

We are looking for a Deskside Support Technician to provide hands-on technical support for end users. The ideal candidate will be responsible for troubleshooting and resolving issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment., * Provide onsite deskside support to end users for desktops, laptops, and peripherals

• Diagnose and resolve hardware and software issues on Windows systems
• Install, configure, and troubleshoot printers (local & network printers)
• Perform system setups, imaging, OS installations, and upgrades
• Troubleshoot issues related to MS Office, Outlook, email, and common business applications
• Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
• Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
• Log, track, and resolve incidents using a ticketing system
• Escalate unresolved issues to appropriate teams when required
• Maintain IT asset inventory and documentation
• Ensure adherence to IT policies and security standards

• Strong experience in desktop & laptop troubleshooting (Windows 10/11)
• Hands-on experience with printer setup, configuration, and troubleshooting
• Good understanding of hardware components and peripherals
• Experience with Active Directory (password resets, user unlocks, basic group management)
• Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Excellent customer service and communication skills
• Ability to work independently in an onsite environment

Preferred Qualifications

• IT certifications (CompTIA A+, Network+, or similar)
• Experience supporting corporate or enterprise environments
• Exposure to SCCM, Intune, or endpoint management tools

Soft Skills

• Strong problem-solving abilities
• Patience and professionalism while supporting end users
• Ability to manage multiple tasks and prioritize effectively