Support Engineer

Reporting to the Support and Onboarding Manager, the Support Engineer will:

· Be a first line point of contact for GemaPark customers over the phone and via our service desk. This includes resolving support issues such as document changes, configuration updates, general queries and knowledge support.

· Configure new customers and holiday tariffs in the GemaPark system.

· Perform system testing on new software developments as well as replicating and logging reported errors.

· Maintain training materials and other product documentation.

· Be intelligent, a fast learner and competent with computer packages. A high level of numeracy is required for this role.

· Have excellent communication skills and a friendly telephone manner.

· Be highly organised, able to prioritise workload and keep calm under pressure.

· Work quickly while paying attention to detail and maintaining high accuracy.

· Be technically minded, with HTML experience a bonus.

GemaPark is an IOW-based software company that serves the outdoor holiday market. Learn more about our system at www.gemapark.co.uk.

Due to continued growth, we are now expanding our technical support team with another Support Engineer. This permanent role is based full time in our Cowes office., GemaPark is an IOW-based software company that serves the outdoor holiday market. GemaPark is a leading online Booking System for self-catering, glamping, touring, camping and holiday homes. Features include online booking widgets, interactive availability chart, arrival day dashboard, sell activities and extras, gift vouchers, manage stock including maintenance module, comprehensive reports and analysis and two way connection to booking agents including Hoseasons.