Tech Support

Zendesk Intranet Apple IOS Management Accounting OSI Models ServiceNow Smartsheet Cortex XDR, The role involves providing phone and on-site technical support to computer users at the Dulles branch office. You will serve as the first line of technical support for all Help Desk calls, track, and enter all Computer Service and User Change Requests, and update their status using our custom tracking system. Responsibilities also include supporting the company Intranet site, assisting in overseeing custom database projects, ordering supplies and equipment, installing or changing equipment, creating and terminating user accounts, overseeing software and application installations, upgrading hardware, maintaining active directory, and ensuring rigorous documentation for IT compliance requirements. Responsibilities

• Provide phone and on-site technical support to all computer users at the Dulles branch office.
• Serve as the first line of technical support for all Help Desk calls.
• Track and enter all Computer Service and User Change Requests.
• Update the status of all Computer Service Requests and User Change Requests using our custom tracking system.
• Support the company Intranet site.
• Assist in overseeing custom database projects.
• Order supplies and equipment as directed.
• Install or change equipment to meet company needs as directed.
• Create and terminate user accounts.
• Perform and oversee software and application installations and upgrades.
• Add or upgrade hardware as requested, including disk drives, printers, and related equipment.
• Maintain active directory.
• Troubleshoot and resolve all information systems issues in the organization.
• Provide rigorous documentation for all tracking and reporting relevant to IT compliance requirements., * Working knowledge of Windows 11, Microsoft M365, Intune, Teams, SharePoint, Azure AD, Active Directory, Adobe Creative Cloud Products, Bluebeam Revu eXtreme, Help Desk Ticketing Software (Cherwell, Zendesk, ServiceNow), EDR Solutions (Cortex XDR, Symantec, Palo Alto), Trimble Accubid Estimating & Change Order Software, and Smartsheet Reporting.

Proactivity Supply Chain Adaptability Communication Change Orders Microsoft 365 User Accounts Bluebeam Revu Change Requests Customer Service Active Directory Self-Sufficiency Operating Systems Technical Support Help Desk Support Information Systems Microsoft SharePoint Azure Active Directory Mobile Device Management Accubid (Estimating Software) Endpoint Detection And Response Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) Dynamic Host Configuration Protocol (DHCP) Microsoft Intune (Mobile Device Management Software)

At least 3 years, * 3+ years of customer service experience in a technology-assisted environment preferred.

• Ability to communicate clearly and effectively with peers, management, members, contractors, and vendors with a positive attitude.
• Proficiency in utilizing Microsoft 365 applications and services.
• Understanding of Windows 11 Operating Systems, network devices, and technologies.
• Knowledge of mobile devices and management (Android & iOS with Enterprise MDM).
• Ability to diagnose and resolve basic technical issues.
• Understanding of basic networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP.
• Ability to explain complex IT concepts in simple terms.
• Capability to manage high-priority projects with comprehensive documentation from start to completion.
• Leveraging technology within the organization and assisting in training end-users to develop a self-sufficient culture.
• Motivation and ability to take initiative with minimal follow-up., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.