Desktop Support Engineer

Resolve complex Tier 2 and Tier 3 technical issues across Windows and macOS environments.

• Troubleshoot hardware, software, connectivity, identity, access, and collaboration-tool issues.

• Perform root-cause analysis for recurring incidents and recommend corrective actions.

• Support and administer Active Directory, Entra ID, Microsoft 365, and Google Workspace.

• Manage endpoints through Intune and Jamf, including enrollment, policies, application deployment, patching, compliance, and troubleshooting.

• Own escalated incidents through resolution and provide clear updates to users and stakeholders.

• Support employee onboarding, offboarding, account access, equipment setup, and device lifecycle activities.

• Maintain accurate ticket records, technical documentation, and knowledge-base articles.

• Identify opportunities to automate repetitive support activities and improve self-service capabilities.

• Assist with hardware refreshes, software deployments, office moves, and small IT projects.

• Provide onsite technical support for executives, office events, and high-visibility issues.

• Partner with Security, DevOps, and other IT teams to resolve cross-functional issues.

• Mentor junior support analysts and share technical knowledge across the team.

• Help improve support metrics, including response times, SLA performance, first-contact resolution, ticket deflection, and customer satisfaction.

• Participate in occasional overtime or after-hours support for company events, executive needs, or critical issues.

DevOps Mac OS Operations Leadership Automation Mentorship Coordinating Microsoft 365 Knowledge Base Problem Solving Desktop Support Customer Service Active Directory Google Workspace Technical Issues Technical Support Help Desk Support Device Management Windows PowerShell Business Valuation Service Management Workflow Management Root Cause Analysis Employee Onboarding IT Service Management Full Stack Development Collaborative Software Application Deployment Technical Documentation Business Transformation Hardware Troubleshooting Self Service Technologies Verbal Communication Skills End-User Training And Support Troubleshooting (Problem Solving) Computer Security Awareness Training, Progressive Help Desk, Service Desk, Desktop Support, or End User Support experience.

• Advanced Tier 2 or Tier 3 troubleshooting experience.

• Strong Windows and macOS support experience.

• Hands-on experience with Intune and/or Jamf.

• Experience administering Active Directory and Entra ID.

• Experience supporting Microsoft 365 and Google Workspace.

• Strong root-cause analysis and technical problem-solving skills.

• Experience working with an enterprise ITSM or ticketing platform.

• Strong documentation and knowledge-base skills.

• Ability to independently manage escalations and high-priority issues.

• Strong written and verbal communication skills.

• Professional and customer-focused approach when supporting employees and executives.

Preferred qualifications:

• PowerShell or other support-automation experience.

• Experience with Zendesk, Jira Service Management, or a comparable ITSM platform.

• Experience automating onboarding, offboarding, password reset, device-management, or other support workflows.

• Experience supporting office events and executive technology needs.

• Experience leading hardware refreshes, software deployments, or office technology projects.

• Experience mentoring or training junior support analysts.

• Familiarity with SLA, CSAT, FCR, MTTR, ticket-deflection, or abandonment-rate metrics.

• ITIL 4 Foundation certification.

• Microsoft 365 Certified: Endpoint Administrator or a comparable certification.

• Experience partnering with Security, DevOps, or infrastructure teams.

• Experience coordinating major incidents or critical escalations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.