Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.

Responsibilities:

Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.

Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.

Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.

Receive, track, and update technical support requests through the organization’s ticket management system.

Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.

Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.

Handle common desktop support tasks such as software installation, password assistance, and basic user account support.

Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.

At least 1 year of experience in a Tier I help desk, desktop support, or similar end-user support role. Practical experience installing, configuring, and troubleshooting PCs, laptops, monitors, and other desktop peripherals. Working knowledge of Windows desktop environments, including support for Windows 11 and general familiarity with Windows 10. Ability to follow defined support procedures, document work accurately, and manage tasks independently in an onsite setting. Foundational understanding of troubleshooting Microsoft applications and desktop hardware issues. Familiarity with Active Directory and common support activities such as password resets and user account assistance. Experience with desktop imaging or workstation deployment processes. Exposure to ServiceNow, Microsoft 365, endpoint management tools, or entry-level IT certifications such as CompTIA A+ is a plus.

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