Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical assistance for our client located in San Francisco, California. This role will join a collaborative internal IT team and focus on keeping Windows-based systems, end-user devices, and core workplace tools running smoothly. The ideal candidate is comfortable resolving day-to-day technical issues, supporting Microsoft 365 and Active Directory, and delivering responsive service to a distributed user base. This is an onsite, contract opportunity.

Responsibilities:

Deliver remote and onsite technical support for staff using Windows workstations and related business technology

Diagnose and resolve hardware, software, and user access issues to minimize interruptions to daily operations

Administer Microsoft 365 applications and services, helping users with account access and productivity tool support

Maintain and update user accounts in Active Directory, including tasks related to provisioning and access changes

Prepare, image, configure, and deploy desktop and laptop systems for new and existing employees

Handle incoming incidents and service requests through a ticket management platform, ensuring timely follow-up and resolution

Travel between office locations in San Francisco as needed to provide in-person troubleshooting and equipment support

Assist with basic network and connectivity problem solving, including common endpoint and access-related issues

Contribute to general IT operations and endpoint administration to support a stable and secure computing environment

3-5 years of experience in help desk, desktop support, or general IT support roles Strong ability to troubleshoot and support Microsoft Windows 10 and other Windows-based environments Practical experience administering Active Directory in an on-premises environment Hands-on knowledge of Microsoft 365 support for end users and common workplace applications Experience working with service desk or ticketing systems to track and resolve support requests Foundational understanding of networking concepts and basic connectivity troubleshooting Strong customer service skills with the ability to communicate clearly and support users effectively

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