Desktop Support Analyst II (Onsite in Plymouth or Burnsville, MN)

Insight Global is seeking a Desktop Support Analyst for one of our Financial Credit Union clients in Minneapolis, MN. You will be required to sit onsite in either Plymouth or Burnsville MN (heavy preference on Plymouth) This individual will be working with the Information Technology team to complete the setup, installation and general maintenance of PC hardware, software and peripherals. Minimize PC downtime by providing periodic preventive maintenance. Assist with PC hardware repair as required. Coordinate with outside service providers for repair or replacement of equipment, as needed. As a Desktop Support Analyst, you will be responsible for providing excellent first level phone and email-based support to both on-site and remote users in a mixed Active Directory/Azure Active Directory environment, using Microsoft Windows-based endpoints and iOS/Android-based mobile devices. Our Desktop Support Analysts also provide guidance and support for end-users contacting the Help Desk by effectively identifying issues and resolving or escalating problems appropriately. They proactively take ownership for problems while documenting the issue and resolution within the Help Desk software.

A few additional daily responsibilities include the following

-Acts as an initial point of contact for helpdesk calls and tickets. -Provides PC software application support and installation as required. -Completes the setup, installation and general maintenance of PC hardware and peripherals directly related to the clients support of the local area network, wide area network, telecommunications network and branch operation activities. This includes personal computers, printers, scanners, telephones, copiers and other special purpose computer hardware supporting department activities. -Ensures that individual equipment and wiring labels are accurately maintained and discrepancies are corrected

High school diploma or equivalent. Two- or Four-year degree, Microsoft Certified Professional (MCP) or related application certifications, preferred. -2+ years’ previous computer hardware/software support and technical assistance experience preferred. -Exposure or classwork supporting Microsoft Active Directory, Microsoft Office, including Office 365 and Office 2016, Azure Active Directory, remote connectivity methodologies, and mobile devices including both iOS and Droid-based smart phones and tablets -Experience with troubleshooting hardware issues, including (but not limited to) desktops, laptops, printers, monitors, and mobile devices -Ability to work effectively within a team and also with remote users -Must possess excellent verbal and written communication skills to effectively communicate with end users and department members. -Microsoft application knowledge, along with general troubleshooting capabilities. -Phone and PC helpdesk experience and/or PC experience in a financial environment, preferred. -Ability to work independently along with patience in dealing with end users. -Ability to work independently along with patience in dealing with end users.