Systems Analyst

Systems Analyst - Job Description: The Systems Analyst serves as Mayroad’s technology partner and primary resource for business applications, including Yardi. This role provides day-to-day application support, analyzes business and system requirements, identifies process improvements, coordinates enhancements, manages technology initiatives, and develops dashboards, scorecards, and KPIs that support informed decision-making and reliable operations. Systems Analyst Responsibilities

• Serves as Technology Services partner; focuses on requirements; champions issues resolution or new demands; ensures best possible value for technology investment
• Works closely with the IT Management to ensure that primary applications and systems meet business requirements; provides daily support of property management software (Yardi) for Mayroad employees
• Coordinates with IT Management to determine technology process and/or systems improvement opportunities
• Serves as company’s expert on property management software; communicates with company’s Yardi users; performs remote time-sensitive repair/fixes of Yardi and other software when they occur; identifies possible improvements; follows up on any updates and/or enhancement requests
• Analyzes break/fix trends to improve recognized inefficiencies
• Provides software application support services to users for all business activities
• Facilitates prioritization of initiatives for optimum value or inter-dependence
• Manages or oversees project initiatives when required
• Creates scorecards, KPIs, and dashboards to track and monitor general employee and system performance
• Makes training recommendations based on trends
• Documents all processes employed
• Performs other job-related duties as assigned by IT Management

• Bachelor’s degree in Information Technology, Computer Science, Business Development, or related field
• 3+ years of experience in IT support, business administration, or related activities
• 2+ years of Yardi experience required
• CompTIA A+ certification preferred but not required, This is a remote position. While performing the duties of this job, the employee regularly works in a home office setting. Must be able to work from home with minimal distractions from outside sources (e.g., family, pets, etc.)

• Annual Incentive Bonus
• Cell Phone Allowance
• 401(k) program with a Company match
• Rich Health, Dental, and Vision Plans
• Company-provided Life Insurance
• Company-provided Short & Long-Term Disability
• Company-provided EAP (Employee Assistance Program)
• Supplemental Life, Critical Illness, & Accident Insurance
• Tuition Reimbursement
• Maternity Leave at 100% and Paid Parental Leave
• PTO (accrual begins on day-1)
• Volunteer Time Off