Systems Analyst

About the RoleMayroad is seeking a strategic and experienced Systems Analyst to optimize the technology platforms and processes that support our business operations. This role partners with leaders and functional teams across the company to identify technology needs, resolve system issues, and deliver improvements that strengthen efficiency, data visibility, and the employee experience. You’ll work closely with IT Management and business stakeholders to support property management software, translate operational requirements into effective solutions, and ensure Mayroad receives strong value from its technology investments.Systems Analyst - Job Description:The Systems Analyst serves as Mayroad’s technology partner and primary resource for business applications, including Yardi. This role provides day-to-day application support, analyzes business and system requirements, identifies process improvements, coordinates enhancements, manages technology initiatives, and develops dashboards, scorecards, and KPIs that support informed decision-making and reliable operations.Systems Analyst Responsibilities Serves as Technology Services partner; focuses on requirements; champions issues resolution or new demands; ensures best possible value for technology investmentWorks closely with the IT Management to ensure that primary applications and systems meet business requirements; provides daily support of property management software (Yardi) for Mayroad employeesCoordinates with IT Management to determine technology process and/or systems improvement opportunitiesServes as company’s expert on property management software; communicates with company’s Yardi users; performs remote time-sensitive repair/fixes of Yardi and other software when they occur; identifies possible improvements; follows up on any updates and/or enhancement requestsAnalyzes break/fix trends to improve recognized inefficienciesProvides software application support services to users for all business activitiesFacilitates prioritization of initiatives for optimum value or inter-dependenceManages or oversees project initiatives when requiredCreates scorecards, KPIs, and dashboards to track and monitor general employee and system performanceMakes training recommendations based on trendsDocuments all processes employedPerforms other job-related duties as assigned by IT Management

Bachelor’s degree in Information Technology, Computer Science, Business Development, or related field3+ years of experience in IT support, business administration, or related activities2+ years of Yardi experience requiredCompTIA A+ certification preferred but not required

Annual Incentive BonusCell Phone Allowance401(k) program with a Company matchRich Health, Dental, and Vision PlansCompany-provided Life InsuranceCompany-provided Short & Long-Term DisabilityCompany-provided EAP (Employee Assistance Program)Supplemental Life, Critical Illness, & Accident InsuranceTuition ReimbursementMaternity Leave at 100% and Paid Parental LeavePTO (accrual begins on day-1)Volunteer Time Off