Quality System Engineer

The position is responsible for ensuring that business processes within PSM are properly implemented, maintained and improved under a Quality Management System (QMS) which complies with both internal and external requirements. In addition, the position is responsible for leading the corrective action process (CAR)., * The essential functions of the job include, but are not limited to, the following:

• Ensure compliance of the QMS with the current ISO 9001 standard, AS9100 standard where required, as well as customer, legal and regulatory requirements.
• Guide and support all business functions in designing, mapping and improving business processes, work instructions, forms and other management system documents.
• Serve as a point of contact for questions pertaining to document control and promote document control best practices across the business.
• Assist users with proper utilization of electronic document management systems (eDMS).
• Lead or actively support training activities related to the QMS, business processes, document management or other quality related matters.
• Further develop and ensure implementation of document management policy, corrective action process documentation, and other quality management system documentation.
• Participate in the internal audit program through conducting and supporting audits.
• Support preparation and facilitation of external audits as required, including timely responses to external audit findings.
• Lead CAR process to support timely closure of action items and effective reviews.
• Seek opportunities for improvement in CAR status visibility and reporting.
• Promote effective root cause analysis and corrective actions to prevent issues from recurring.
• Ensure high-risk nonconformances and the respective CARs are appropriately escalated.
• Issue corrective action requests (CARs) for nonconformities as deemed necessary.
• Promote timely closure of CARs through leading and attending regular CAR meetings, as well as proactive follow up.
• Support collection, analysis and reporting of business metrics as assigned, including but not limited to the CAR process.
• Support continual improvement activities pertaining to the quality management system.
• Assist with implementing new or updated standards, including performance of GAP analysis.
• Promote the process approach and risk-based thinking.
• Perform other tasks as assigned.

Education & Training

• Bachelor’s Degree in Engineering or related technical field, or 3 years relevant experience.
• Basic level of ISO 9001 auditor training required, ISO 9001 Lead Auditor preferred.
• Quality Management certification (e.g. CQE, CMQ/OE, SSBB), * 2+ years of experience leading root cause analysis and corrective action management
• 3+ years of experience working with Quality Management Systems and ensuring compliance to the current ISO 9001 standard
• 3+ years proven track record as a presenter and trainer
• 1+ years of experience leading internal audits
• Experience in the industrial gas turbine industry, aerospace industry or other relevant industry preferred.
• Experience working in Teamcenter
• Good planning and organization skills, and ability to handle multiple tasks in parallel
• Systematic way of working, ability to define and maintain structure and systems
• Very good cross-functional understanding of industrial business processes
• Proficient in Microsoft Office Suite
• Fluency in English
• Very good technical writing capabilities
• Knowledge of RCA tools such as 5-Why, Fishbone Diagrams, etc.
• Very good communication skills
• Ability to cope with pressure and resistance while maintaining professionalism
• Ability to work independently, demonstrating initiative and ownership
• Result oriented, delivering reliably on time with accuracy and attention to detail
• Willingness to work in a small team environment