Technical Service Specialist

The Technical Service Representative provides technical service and support for the Company’s beverage carton customers. This includes but is not limited to; Daily customer visits, Carton and Machines inspections, Training customers on both carton and machine, and general advising/ assistance on all offers.

Conducts/controls service activities as assigned to ensure timely customer support while meeting the goals and objectives for productivity and utilization. This will be a remote, Northeast-based position.

Essential Duties:

• Communicates well with customers, management, and other departments.
• Provides learning experiences for both customer and Novolex’ s plant personnel on machine operation and/or carton performance.
• Learns and grows skill sets and competencies to achieve both business and personal development objectives.
• Meets corporate business and team objectives for antitrust compliance, business information protection, EEO, safety, quality, ethical behavior and learning.
• Performs the job safely within an environment, which the technician does not control.
• Wear appropriate required safety gear.
• Attend work regularly and reliably.
• Work flexible hours as scheduled or required for specific role.
• Use of appropriate PPE: approved safety shoes, hearing and eye protection as appropriate for work area, gloves according to work tasks, and other PPE as assigned and required.
• Tools and Equipment: Various writing utensils, radios, phone, computer, printers, fax machines, calculators, various computer software required for specific roles.

• High school diploma or GED is required.
• Strong mechanical skills and technical knowledge.
• Good interpersonal skills with strong verbal and written communications skills.
• Self-driven to work alone and in teams, when needed.
• Flexibility to travel 75% of the time with the ability to spend extended periods of time away from home, as business needs require.
• Must possess a valid driver’s license.
• Working knowledge of Microsoft Suite: Word, PowerPoint, Outlook, and Excel
• Physical Demands:

o Frequently Standing for long periods of time on level concrete surfaces

o Walking on level concrete surfaces

o Lifting with one or two hands and carrying up to 20 pounds

o Climbing some steps and levels in building office areas and manufacturing facilities

o Grasping: computer mouse, door handles, file cabinet drawer pulls, tools, and luggage

o Close visual acuity to perform computer tasks, read & develop spreadsheets, read financial data, etc.

o Driving for 1-6 hours to reach customer’s facility

Desired Skills:

• Experience in packaging equipment or equivalent in dairy/juice industry.

A reasonable estimate of the current range is $80,000 - $115,000 + bonus + benefits. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training. At Novolex, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.

The benefits for this role include 401(k) plan with company match, comprehensive medical, dental, and vision insurance, flexible spending and health savings accounts, paid vacation, and sick days, paid parental leave, paid holidays and wellness program, With safety as our top priority and a commitment to employee well-being an important focus, we offer comprehensive and competitive benefits that include medical, dental and vision insurance as well as a variety of other well-being resources focused on mental, physical and financial health. Specific benefits and well-being programs may vary depending on where you work.

Community Engagement

At Novolex, giving back to the local communities that support us is important. Our Focused Giving Program prioritizes support for organizations whose missions promote sustainability initiatives or address food and hunger needs. We also encourage facility level support of activities in the communities where our employees live and work.

Training and Development

We offer constant opportunities for advancement. From skills development to advanced education programs, training and development programs and courses are available through MyLearning. Programs include company and industry training curricula, support for formal education through the Tuition Reimbursement Program (Non-Union), and a Learning Management System that supports and enhances employee skills at all levels of the organization.

Novolex is a leading manufacturer of food, beverage, and specialty packaging that supports multiple industries including foodservice, restaurant delivery and carryout, food processing, grocery and retail, and industrial sectors. Novolex manufacturing and sourcing expertise spans a diverse range of substrates including resin, paper, molded fiber, aluminum and more. We provide customers a broad array of stock and customized solutions with 120 product categories, 250 brands and over 39,000 SKUs.