Senior Manager - Change & AI Adoption

Workforce & Organization (W&O) sits at the heart of the transformation services Capgemini Invent delivers. We help executives and CHROs design future-ready organizations and operating models, reinvent the role of HR, and move their people towards new ways of working in the age of AI. In Belgium, our team serves leading organizations across financial services, energy & utilities, industry, life sciences, retail and the public sector, supported by Capgemini Invent’s international W&O network.

Your role

Reporting to the Head of W&O Belgium, you will own and lead change and AI adoption programs for high-stakes transformations, advise executive stakeholders, and help make Capgemini Invent the market reference in Belgium on these topics. Your role covers four dimensions:

1. Delivery - own and lead change and AI adoption * Design and lead change strategies for large-scale transformations: AI and GenAI programs, technology deployments (ERP, HCM, CRM, digital workplace), reorganizations and cultural transformations. * Run change impact and readiness assessments, including the impact of AI on roles, tasks, skills and processes, and translate them into concrete, measurable adoption plans. * Design human-AI collaboration: redefined roles and workflows, governance and responsible-use principles, human-in-the-loop models, mixed human-agent teams. * Drive stakeholder engagement and leadership alignment, coaching executives and managers as key change agents, and support cultural evolution and new ways of working. * Define and deploy communication, training and upskilling plans (AI literacy programs, champion networks, learning communities, innovative formats), and measure adoption and value through usage, sentiment and business KPIs. * Embed AI and GenAI in the way we deliver our projects: use AI-enabled accelerators and tools (e.g., for change impact analysis, stakeholder and sentiment analysis, personalization of communication and learning content, and drafting of deliverables) to speed up delivery, raise the quality of insights and increase the value for money of our assignments.

2. Business Driver - grow the business * Identify and shape opportunities; lead proposals, pricing and client presentations end-to-end, build trusted-advisor relationships with business, HR and IT executives, and contribute to meeting sales targets. * Work hand in hand with Capgemini Invent’s Data & AI, Business Technology and frog teams, and wider Group entities, to embed the human dimension in AI and technology programs.

3. Talent Magnet & Inspiring Leader - grow our people * Lead, coach and mentor teams of consultants and build their capability in digitally and AI-augmented change approaches. * Contribute to recruiting and play an active role in animating the W&O community.

4. Key Opinion Leader - build the practice * Act as offering lead for Change & AI Adoption: methods, assets, accelerators and references. * Be the voice of Capgemini Invent on AI literacy, human-AI collaboration and new ways of working, with an ethical, human-centric approach (conferences, points of view, social media).

• Experience: 8-12 years in consulting and/or industry in change management, including leading technology-driven transformations (AI/GenAI, data, ERP/HCM), with a proven track record of winning deals and developing teams in multicultural, multi-country environments.
• Education: Master’s degree in business, psychology, social sciences, communication, engineering or equivalent.
• Expertise (several of the following): change methodologies (Prosci/ADKAR, Kotter); impact and readiness analysis; engagement and communication; learning and upskilling design; cultural transformation; AI-augmented delivery. Solid understanding of enterprise AI/GenAI usage and responsible-AI considerations (including AI literacy under the EU AI Act, to be validated before publication).
• Soft skills: Excellent communication and storytelling, executive presence and influence at C-level, empathy, entrepreneurial spirit, curiosity for emerging technologies, rigor in program steering.
• Languages: Fluent English and fluent Dutch or French, with working knowledge of the other national language.
• Nice to have: Prosci Change Practitioner certification or equivalent; experience driving adoption of tools such as Microsoft Copilot, Workday, SAP or other AI tools; exposure to other W&O topics (workforce transformation, organization design).

• A stimulating role in a leading consulting firm with direct access to decision-makers, at clients and internally.
• An attractive package including a company car or mobility budget, meal vouchers and other fringe benefits (e.g., group and hospitalization insurance, eco-vouchers).
• Flexible working: hybrid, flexible hours, and the possibility to work from abroad under our Flex Abroad program.
• Local and international training and leadership programs, a clear career path and a dedicated counselor.
• Varied assignments across sectors and countries, and an international W&O community.
• An inclusive, collaborative and friendly culture.

Capgemini Invent is the digital innovation, design and transformation brand of the Capgemini Group. Our transformation consultants blend strategic, creative and scientific capabilities and work side by side with clients to design future-ready solutions, backed by the scale of a global Group.