IT Support Engineer

We’re looking for an IT Support Engineer to join a growing IT team supporting a busy multi-site environment.

This is a varied role where you’ll provide 1st and 2nd line support across a range of technologies, helping to ensure users receive a responsive and reliable IT service. You’ll be involved in supporting networks, telephony, end-user devices, and core business systems while working as part of a collaborative service desk team.

What you’ll be doing as the IT Support Engineer:

• Providing 1st and 2nd line technical support to users across multiple locations.
• Troubleshooting hardware, software, networking, and connectivity issues.
• Supporting wired and wireless networks, VPNs, and mobile technologies.
• Assisting with Microsoft Teams telephony and mobile phone systems.
• Carrying out basic network administration, including VLAN and wireless configuration.
• Delivering excellent customer service and ensuring tickets are resolved efficiently.

• Experience in an IT Support, Service Desk or IT Engineer role.
• Strong troubleshooting skills across hardware, software, and networking.
• Excellent communication and customer service skills.
• Ability to manage priorities and work effectively under pressure.
• A proactive attitude and willingness to learn.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.</p

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