IT Support Engineer

An exciting opportunity has arisen to join a well-established and growing business as an IT Support Engineer, supporting users across a multi-site operation throughout the UK.

Working as part of a close-knit IT team, you’ll play a key role in providing 1st and 2nd line support, maintaining systems and infrastructure, and assisting with a range of IT improvement projects.

This position offers a varied workload, combining office-based support from the Bakewell head office with travel to sites across the UK., * Provide 1st and 2nd line support to users across the business.

• Diagnose and resolve hardware, software, networking and infrastructure issues.
• Install, configure and maintain PCs, laptops, printers and mobile devices.
• Administer user accounts, permissions and access rights.
• Support Microsoft 365, Active Directory, Group Policy and Exchange Online environments.
• Assist with IT projects and system upgrades.
• Travel to sites across the UK to provide installation and support services.
• Support the ongoing development and security of the company’s IT infrastructure.
• Deliver excellent customer service and technical support to colleagues across the group.

• Previous experience in an IT Support Engineer, 2nd Line Support or similar IT position.
• Strong troubleshooting and fault-finding abilities.
• Experience with Microsoft Windows environments.
• Microsoft 365 administration experience.
• Active Directory and Group Policy knowledge.
• Understanding of networking principles, VPNs and connectivity issues.
• Excellent communication skills.
• Strong organisational skills and the ability to manage multiple priorities.
• Full UK Driving Licence.

Desirable:

• Experience supporting multiple business locations.
• SQL knowledge.
• Exposure to cyber security best practice.
• Microsoft certifications.
• Experience within a multi-site environment.

Salary: £30,000+ DOE (Company Vehicle Provided) Hours: Monday to Friday, 9am - 5:30pm (37.5 hours per week) - Must have flexibility for occasional out of hours working, * Salary of £30,000+ depending on experience.

• Company vehicle provided.
• Monday to Friday working pattern.
• Varied role with a mix of office, project and field-based work.
• Friendly and supportive team environment.
• Ongoing training and development.
• Genuine long-term career progression opportunities.
• Flexibility for appointments and personal commitments when required.
• Opportunity to work within a growing business where IT plays a key role in supporting operations.

This role is being advertised by Essential Recruitment and Professional, a recruitment agency.