Support Manager

University Hospitals Plymouth NHS Trust is committed to becoming a high-quality, high-performing, patient-centred organisation, delivering timely, compassionate care and offering a thriving environment for staff to work, learn, innovate and research.

The postholder will be a key support role responsible for the day-to-day operational management of delegated areas of responsibility. This will include management of urgent and elective access targets to ensure these are met in all specialties.

The postholder will provide visible and effective leadership, working collaboratively with clinical, operational, and directorate colleagues to manage capacity, reduce waiting times, support staff development, and embed a culture of continuous improvement. The role also includes budgetary responsibility, involvement in business planning, and oversight of governance and patient experience within the service line.

Please note that applications from temporary workers who have been engaged with the Trust for a minimum of 3 months are welcome. Main duties of the job

• Oversee the day-to-day running of MIUs and UTCs to ensure safe, effective, and efficient service delivery.
• Monitor patient flow and capacity to support achievement of performance targets and waiting time standards.
• Coordinate operational responses to fluctuating demand, staffing pressures, and service incidents.
• Support business continuity planning and implementation., time/flexible working for our advertised roles. Please contact the recruiting manager to discuss this prior to your application submission. We commit to giving this full consideration in each case. We encourage people from diverse backgrounds to apply for our roles, as diversity strengthens our teams. It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted. Job responsibilities

Operational

a) Day to day operational management of services, including delivery of clinics, theatres, diagnostics, patient flows and administrative functions to achieve, for example, urgent access times and pathway improvements

b) Ensuring all waiting lists/PTLs and data quality reports are managed as per Trust guidelines, communicating complex information to a rage of stakeholders

c) Ensuring the consultant rota is up to date and accurate

d) Maintaining an overview of the junior doctor rotas, offering advice and support to management and rota office team with regard to leave, sickness.

e) The timely and reasonable resolution of all theatre and outpatient issues using but not exhausted by emergencies, flexible session utilisation, leave, and sickness

f) To ensure all standard access targets are met for all specialties in elective inpatient, daycase, cancer, outpatient and diagnostics

• oDemonstrable proven evidence of team/operational management
• oAbility to work autonomously
• oProven evidence/ demonstrable experience of project management and service improvement techniques
• oDemonstrable experience of waiting list management and patient pathway analysis
• oIn depth understanding and demonstrable experience of performance management to include RTT standards, financial management and other patient standards.
• oProven management skills including effective people management
• oPractical business management demonstrable experience relating to the delivery of savings projects
• oPrevious demonstrable experience at CAM level.
• oDemonstrable evidence of good HR practice

Desirable

• oUse of Demand and capacity tools
• oUnderstanding of NHS financial management
• oPrevious demonstrable experience at Support Manager level., * oEducated to degree level plus additional demonstrable experience as above to postgraduate diploma level or equivalent
• oProven evidence of continuing professional development
• oDemonstrable Project management experience

Aptitude Essential

• oDemonstrate track record of career advancement and delivery of targets /standards, both National and Local
• oExcellent communication skills written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
• oAble to present relevant information in a concise format
• oAble to function on behalf of the service as a lead specialist on activity and patient flows
• oAble to deduce key points from large/complex volumes and other data.
• Effective negotiating and influencing in general and with senior health care professionals.
• Proven ability to lead and encourage innovative practice, demonstrating flexibility in approaching the needs of the service
• Standard keyboard skills
• Good analytical skills, with the ability to understand, interpret and present data when required
• Good attention to detail and accuracy.
• Effective time management and organisational skills - able to prioritise and reprioritize in light of urgent and immediate operational issues
• oGood IT skills (Word, Excel)

Desirable

• oProven evidence of presentation skills
• oReport writing skills
• oUse of Powerpoint and Microsoft Access

Disposition Essential

• oTeam worker with a positive attitude
• oAble to work in a busy environment
• oProactive, takes own initiative
• oAble to lead, manage and motivate a team
• oSelf motivated

Disclosure and Barring Service Check

We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure. PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY. If you have any issues with applying online and need additional support including reasonable adjustments with the application process please contact the recruitment manager for this post who will put you in touch with the recruitment team. We recognise that work life balance is important for our colleagues and so we invite requests from applicants around less than full