IT Project Manager

• Plan, execute, track, and close multiple IT and telecoms projects simultaneously, ensuring quality standards and delivery timelines are met.
• Coordinate projects across hosted voice platforms, internet connectivity and broadband, LAN/WAN upgrades, cloud migrations, and cybersecurity implementations.
• Schedule and assign work to internal support desks and field engineers, and manage third-party vendors and carrier relationships.
• Lead client kick-off meetings, provide progress updates, and manage client expectations through clear communication.
• Identify project risks, implement mitigation strategies, and manage change requests to prevent scope creep.
• Ensure a smooth transition from project implementation to business-as-usual support, with accurate documentation of technical configurations and project files.
• Act as the main point of contact for clients and internal technical teams, overseeing the end-to-end delivery of multiple concurrent projects.

Technologies:

• Cloud
• Support
• LAN
• Microsoft 365
• Project Manager
• Office 365
• Hardware
• Network

• Proven experience as a Project Manager, ideally within a Managed Service Provider (MSP), IT services, or telecommunications environment.
• Solid understanding of IT infrastructure, including networks, servers, and cloud/Microsoft 365 migrations, as well as telecoms and UCaaS environments.
• Excellent organisational skills and the ability to manage multiple fast-paced projects concurrently.
• Exceptional communication and stakeholder management skills, with a strong customer-first mindset.
• Strong problem-solving abilities and a calm, structured approach under pressure.
• Formal project management methodology training or certification, such as Prince2, Agile, or equivalent, is advantageous; practical hands-on MSP experience is equally valued.

We are recruiting for a leading, fast-growing Managed Service Provider based in the South Cheshire area. We deliver business telephony, cloud communications, high-speed connectivity, and IT support to business clients across the UK. This permanent, full-time role is based near the South Cheshire and Staffordshire borders, with hybrid working options available. The salary is £35,000-£40,000 per annum, depending on experience. We offer professional development opportunities, a collaborative and supportive workplace culture, a standard company benefits package, and a pension scheme.