Technician I or Technician II 8hrs/day - Technology Department

Function: Provide initial telephone support for end-users. Troubleshoot technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes., * Phone and remote repairs with limited on-site work.

• Troubleshoot hardware, software, and basic connectivity issues.
• Provide initial support and thorough problem diagnosis and documentation before escalation to the next level.
• Show empathy towards end users’ difficulties while assisting them with technology issues.
• Enter all support requests in helpdesk and escalate those which cannot be initially resolved.
• Process new equipment using established procedures.
• Assist end-users with technology issues.
• Listen to and follow written and oral directions.
• Rebuild computers using images and perform routine technology maintenance.
• Database entry and verification.
• Audit equipment database records for accuracy and consistency.
• Audit helpdesk requests to ensure timely resolution.
• Maintain end-user and department confidentiality.
• Maintain an organized workspace.
• Track and care for tools and equipment.
• Ability to learn district-adopted dynamic operating systems and software.
• Follow all procedures.
• Other duties as warranted or assigned., Function: Provide remote and on-site support for end-users. Troubleshoot all technology equipment under the direction of the Director of Technology in a dynamic IT department that requires the ability to learn and embrace technological changes., * Phone and remote repairs with on-site work as needed.
• Troubleshoot and resolve hardware, software, and connectivity issues remotely and onsite.
• Provide support and thorough problem resolution.
• Show empathy towards end users’ difficulties while assisting them with technology issues.
• Enter all support requests in the helpdesk.
• Process new equipment by using, creating, or modifying procedures.
• Assist end-users with technology issues.
• Listen to and follow written and oral directions.
• Rebuild computers by creating and/or modifying images.
• Database entry and verification.
• Audit equipment database records for accuracy and consistency.
• Audit helpdesk requests to ensure timely resolution.
• Maintain end-user and department confidentiality.
• Maintain an organized workspace.
• Track and care for tools and equipment.
• Ability to learn district-adopted dynamic operating systems and software.
• Maintain all technology equipment.
• Plan all technology equipment deployments district-wide.
• Research, recommend, and requisition new equipment.
• Assist SOESD with surveillance systems.
• Perform ethernet terminations.
• Plan, coordinate and deploy all technology.
• Develop maintenance strategies.
• Provide end-user technology equipment functionality training.
• Create, follow, and troubleshoot procedures.
• Other duties as warranted or assigned

• Two-year degree in computer science or management information systems preferred.
• Minimum of one year experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Demonstrate pride in work and ensure end-users satisfaction.
• Strong work ethic.
• Professional appearance and manner with appropriate attire.
• Receptive to change.
• Remember and apply trainings and professional development.
• Excellent customer service skills.
• Detail and task oriented.
• Time management skills.
• Work in a hectic procedure-based environment.
• Remain focused and productive with multiple interruptions.
• Follow procedures.
• Ability to work and stay calm under pressure.
• Ability to establish and maintain an effective relationship with other employees and the public.
• Ability to read and comprehend instructional manuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Be able to lift up to 40 pounds repeatedly throughout a work day/week., * Two-year degree in computer science, management information systems, or related technology field or equivalent experience. Four-year degree preferred.
• Minimum of two years’ experience in a computer support position with experience supporting end-users on various applications/programs and maintaining computer and peripheral equipment.
• Demonstrate pride in work and ensure end-user satisfaction.
• Strong work ethic.
• Professional appearance and manner with appropriate attire.
• Receptive to change.
• Remember and apply trainings and professional development.
• Excellent customer service skills.
• Detail and task oriented.
• Time management skills.
• Work in a hectic procedure-based environment.
• Remain focused and productive with multiple interruptions.
• Follow procedures.
• Ability to work and stay calm under pressure.
• Ability to establish and maintain an effective relationship with other employees and the
• public.
• Ability to read and comprehend instructional manuals.
• Ability to communicate clearly and concisely both orally and in writing.
• Be able to lift up to 40 pounds repeatedly throughout a work day/week.
• Ability to self-direct and prioritize.
• Excellent hardware, software, and network skills.
• Strong problem-solving skills and ability to research resolutions independently.
• Personal vehicle with a willingness to travel between sites to complete tasks.

This posting is 1 position only; either a Technician I or a Technician II, depending upon experience

Rate of Pay: $22.68 per hour- Tech I

$26.52 per hour - Tech II

Schedule: Follows the Board Approved Calendar

Insurance: Generous Health, dental, and vision contribution from the district.

PERS Retirement: The district assumes and pays the 6% average employee contribution to the Oregon PERS system.

Benefits to working at KFCS:

• Student loan forgiveness for those who qualify.
• Opportunity to work with a diverse student population.
• District-supported child care is available.
• Work in a highly supportive environment.

Current Contract - KFACE Contract