Facilities Operations Centre (FOC) Engineer, AWS

You’ll be the operational heartbeat of our data centre infrastructure - monitoring, coordinating, and driving excellence across every shift.

Your core mission centres on real-time monitoring of the Amazon facilities infrastructure platform, where you’ll interpret signals from electrical and mechanical systems to maintain optimal performance. You’ll serve as the trusted point of contact for both internal engineering teams and external partners, ensuring seamless communication flows during normal operations and critical events alike.

When emergencies strike, you’ll step into a coordination role that demands clarity under pressure. You’ll facilitate recovery efforts during Large Scale Events and Critical Site Events, bringing together the right people with the right information at the right time. Your post-mortem contributions will turn incidents into insights, strengthening the entire operation with every lesson learned.

Beyond reactive response, you’ll be a builder. You’ll help develop communication and escalation protocols that sharpen team performance, and contribute to creating tools that make the entire FOC more effective. Your meticulous record-keeping will ensure continuity across shifts and provide the data foundation for continuous improvement.

This is shift work in a 24/7 environment - weekends and holidays included - because the infrastructure never sleeps, and neither does your commitment to the customer experience. Every shift you complete is another layer of reliability added to the systems that Australia’s most critical operations depend upon.

Applicants must be Australian citizens and hold or be eligible to obtain an Australian Government Security Clearance with the ability to successfully complete an Organisational Suitability Assessment. More information regarding security clearances can be found at https://www.agsva.gov.au/., * 2+ years of Electrical or Mechanical Experience

• 1+ years of experience working with Building and/or Electrical Platform Management Systems
• 2+ Years’ Experience in Data Centre Engineering/ Operations, * 3+ years’ experience working in a large-scale data centre and 3+ years’ experience in a NOC (Network Operations Centre) or similar
• Strong verbal and written communication skills and strong Microsoft Office skills (Word, Excel, Access)
• Ability to maintain SLAs through the implementation of proactive issue detection and reporting tools and ability to follow and complete support procedures, system documentation, and issue tracking entries, root cause analysis and complex problem solving skills

Learning & development - AWS training and certification support, access to internal learning platforms.

• Health, income protection and life cover - Amazon subsidises private health insurance premiums, and group salary continuance and life insurance are included at no cost to you
• Military differential pay launching in Australia - Australian employees taking defence reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving
• Employee Assistance Program - Free, confidential support 24 hours a day, 7 days a week for you and your family - mental health, financial coaching, legal questions, and everyday life events.
• Family-building benefit - Access to Maven for fertility treatment, adoption support, surrogacy, and parenting coaching
• Amazon Extras & employee discount - cashback and discounts across hundreds of retail, fitness, travel, and lifestyle partners.

You’re joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken. This programme will build and operate the dedicated cloud giving Australia’s national security community and its allies the capability to see more, share more, innovate and act faster than ever before.

Your Role in the Mission

Imagine being the eyes and ears of one of the world’s most advanced data centre ecosystems. As a Facilities Operations Centre (FOC) team member, you’ll sit at the nerve centre of 24/7 infrastructure monitoring the place where every electrical pulse, every mechanical system, and every critical alert converges into a single, unified picture.

This isn’t passive monitoring. This is active stewardship of the physical backbone that powers innovation for millions. When a Large Scale Event unfolds or a Critical Site Event demands immediate coordination, you’ll be the calm, decisive voice that brings teams together and drives resolution. You’ll bridge the gap between IT infrastructure and facilities systems, understanding how these two worlds interlock to deliver unbreakable reliability.

You’re joining a team that’s being built from the ground up a newly developed capability where your ideas, your processes, and your standards will become the foundation. You’ll help shape communication protocols, develop tools that amplify team performance, and drive a culture of operational excellence that ripples across the entire organisation.