Google Workspace Administrators

Working within a dedicated Google Administration team, you’ll act as the subject matter expert for Google Workspace services supporting a large enterprise user base. You’ll play a key role in maintaining and improving collaboration, messaging, security and cloud productivity services while working closely with technical teams, stakeholders and end users., * Administer and support a large-scale Google Workspace environment

• Act as the technical escalation point for Google Workspace-related issues and service requests
• Manage and triage incidents, requests and changes within the Google environment
• Support cloud migration, email migration and data migration projects
• Work with security teams to implement and maintain best-practice controls
• Manage and support third-party integrations and productivity tools
• Collaborate with project, service delivery and business teams to drive continuous improvement
• Produce technical documentation, knowledge articles and operational procedures
• Maintain strong relationships with vendors and technology partners
• Stay current with new Google Workspace and Google Cloud capabilities

• Proven experience in a Google Workspace Administration role within a large enterprise environment
• Strong 3rd Line Support experience
• Hands-on experience using Google Admin Console and GAM (Google Apps Manager)
• Experience managing SaaS messaging and collaboration platforms, including Google Workspace and/or Microsoft 365
• Experience delivering technical projects from planning through to implementation
• Strong understanding of email technologies and messaging platforms
• Experience with DNS management and email routing
• Knowledge of email security standards including SPF, DKIM, DMARC and MTA-STS
• Experience supporting data and email migrations
• Strong troubleshooting and problem-solving skills
• Comfortable working with senior stakeholders and business users

Desirable Experience

• Office 365, Exchange and SharePoint administration
• Experience with Jira and/or Asana
• Document management systems experience