Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

£41,600.0

Working hours

Regular working hours

Job source

jobs.intapeople.com

Tech stack

Cyber Security Issue Tracking Systems User Accounts

Job description

• First point of contact for all IT support queries (via phone, portal, email, Teams)
• Logging and resolving Incidents and Service Requests
• Basic troubleshooting of hardware, software, and user access issues
• Creating, modifying, and deleting user accounts
• Supporting users with software and device setups
• Keeping accurate records and documentation of fixes
• Promoting good IT security practices
• Updating the internal knowledge base with fixes and workarounds

Requirements

• Previous experience in a 1st line IT support or service desk role
• Confident using a ticketing system to log and manage incidents
• Strong communication skills and a helpful approach
• Comfortable working onsite in Cardiff
• Able to start at short notice

Apply for this position

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Apply on jobs.intapeople.com

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