IT Service Desk Analyst - 1st Line Support

• Manage and resolve IT support tickets, escalating more complex issues where necessary
• Provide first-line IT support, including remote desktop troubleshooting
• Configure and support laptops, PCs, mobile phones and handheld scanners
• Set up workstations and IT equipment for employees
• Support new starter inductions and user account setup
• Troubleshoot issues involving Microsoft 365, Active Directory and Intune
• Record and manage incidents using the Xurrent ticketing system
• Occasionally travel to other company sites when required

Technologies:

• Active Directory
• Support
• ITIL
• Microsoft 365
• Mobile
• Windows
• Office 365, We are recruiting a Service Desk Analyst to join our small, friendly IT support team in Kegworth, Derbyshire, covering a long-term absence on an initial three-month contract. The role is predominantly first-line support and offers hybrid working, with four days on-site and one day remote. Hours are Monday to Thursday, 8:30am-5:00pm, and Friday, 8:30am-4:00pm, totaling 37 hours per week. The contract is inside IR35, with payment via an umbrella company, and the pay rate is £17 per hour. The role is due to start as soon as possible and includes a one-stage interview process. Free and on-site parking are available.

• Previous experience in an IT Service Desk or Helpdesk environment (12-18 months or more)
• Good working knowledge of Active Directory, Microsoft 365 and Intune
• Strong troubleshooting and problem-solving skills
• Experience supporting Windows PCs, laptops and mobile devices
• Excellent communication and customer service skills
• Ability to work independently and as part of a small team
• Desirable: experience using Xurrent or a similar IT service management system
• Desirable: familiarity with ITIL processes
• Desirable: full UK driving licence and access to your own transport for occasional site visits
• Immediate availability or a short notice period preferred