Tech Support Manager

We are looking for a Tech Support Manager to lead hands-on technical support operations for client environments in Indiana/Kentucky. This Long-term Contract position is ideal for someone who combines strong endpoint and infrastructure knowledge with a customer-focused approach to issue resolution and service delivery. The role supports both deskside and remote needs while partnering with cross-functional teams to maintain reliable workplace technology and a high-quality user experience. (Remote position)

Responsibilities:

Lead day-to-day technical support activities for end users, ensuring timely resolution of hardware, operating system, and access-related issues.

Provide deskside and remote assistance for Windows 10 devices, workplace technology, and common troubleshooting scenarios across client environments.

Manage and support identity and access services, including Active Directory, Azure Active Directory, and Microsoft Entra ID administration.

Oversee endpoint management practices to maintain device compliance, configuration standards, and operational readiness.

Collaborate with service desk, engineering, security, project, and account teams to coordinate support efforts and drive issue resolution.

Support Microsoft 365 and related collaboration platforms to help users remain productive and connected.

Travel to client locations as needed, approximately 25% of the time, to deliver onsite support and maintain strong customer relationships.

Monitor recurring support trends and recommend practical improvements to strengthen service quality and reduce disruptions.

5+ years of experience in technical support, IT operations, or a similar client-facing leadership role. Strong working knowledge of Active Directory, Azure, Microsoft 365 Enterprise, Windows Server, and Microsoft Entra ID. Hands-on experience supporting computer hardware, Windows 10 environments, and deskside support requests. Familiarity with unified endpoint management tools and device administration best practices. Ability to perform structured troubleshooting and resolve technical issues efficiently in user-facing environments. Experience coordinating work across multiple technical teams while maintaining clear communication with clients. Willingness and ability to travel to client sites up to 25% as required., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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