IT Support Specialist II

• Provide timely technical support to employees through in-person, phone, email, and remote assistance.
• Install, configure, maintain, and troubleshoot desktop and laptop computers, printers, scanners, mobile devices, and other peripherals.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Set up new user accounts, equipment, and system access.
• Maintain accurate documentation of support requests and resolutions.
• Deliver exceptional customer service while communicating technical information in a clear and professional manner.
• Support users in ERP (Epicor), including user administration, label printing, and troubleshooting.
• Support manufacturing with MES and shop-floor workstations including EZ Label.

Systems & Infrastructure Support

• Assist with the administration and support of Microsoft Windows, Microsoft 365, Active Directory, Exchange Online, and related technologies.
• Support network connectivity, shared resources, and business-critical systems.
• Assist with server administration, system monitoring, backups, software updates, and patch management.
• Help maintain IT asset inventory and technology documentation.
• Follow cybersecurity policies and assist with protecting company systems through secure user administration, endpoint protection, software updates, and security awareness.

Business & Manufacturing Technology Support

• Assist the Finance team with vendor management, including approving and coding vendor invoices.
• Assist with the annual IT budget process, including technology needs and vendor costs.
• Support copiers/MFDs and order supplies.
• Implement new customer connections and maintain existing customer integrations.
• Configure and troubleshoot label printers, barcode scanners, and label machines.
• Support EDI transactions, including maintaining 830, 856, and 862 transactions.
• Provide remote IT support to offsite facilities including China and Mexico.

Projects & Continuous Improvement

• Participate in hardware refreshes, software deployments, and infrastructure projects.
• Document technical procedures, standards, and knowledge base articles.
• Identify opportunities to improve technology, processes, and end-user experience.
• Collaborate with vendors and internal departments to resolve technical issues and support business objectives.
• Provide after-hours support as needed.

• Working knowledge of Microsoft Windows 10/11.
• Working knowledge of Microsoft 365.
• Strong troubleshooting and problem-solving skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities in a fast-paced manufacturing environment.
• Basic understanding of networking concepts, including TCP/IP, DNS, and DHCP.
• Ability to work independently and collaboratively within a team environment.

What Sets You Apart

• Experience supporting Windows Server environments.
• Experience with Active Directory and Microsoft 365 administration.
• Familiarity with virtualization technologies.
• Experience with backup and disaster recovery solutions.
• Knowledge of cybersecurity best practices.
• Experience supporting ERP systems or manufacturing environments.
• Experience with scripting or automation tools such as PowerShell.

• Competitive pay based on experience
• Stable, growing company with long-term career opportunities
• Collaborative and supportive team environment
• Opportunities to expand your technical accounting knowledge and business acumen
• A company that values integrity, accountability, teamwork, and continuous improvement