Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to join the onsite IT team for a contract assignment. In this role, you will provide day-to-day technical support for employees, resolve a wide range of desktop and user issues, and ensure tickets are handled efficiently from intake through resolution. This opportunity is well suited for someone who enjoys hands-on troubleshooting, works well in a fast-moving environment, and takes pride in delivering dependable end-user support., Provide frontline technical assistance for employees by diagnosing and resolving hardware, software, application, and connectivity issues. Manage incoming service desk requests, prioritize support needs, and follow issues through to completion in a timely manner. Set up new and replacement computers, including imaging, configuration, deployment, and workstation preparation. Install, maintain, and troubleshoot desktop equipment such as printers, peripherals, and end-user devices. Support office technology needs by assisting with equipment moves, cable organization, and basic networking tasks. Maintain user access and assist with Microsoft-based systems, operating environments, and account-related support. Route advanced or specialized problems to the appropriate infrastructure, security, application, or network team members when necessary. Record troubleshooting activities, resolutions, and ticket updates clearly to support service quality and knowledge sharing. Deliver responsive, attentive customer service while supporting a high volume of onsite end-user requests.

At least 2 years of experience in help desk, desktop support, or a similar IT support role. Solid troubleshooting ability across Windows-based systems, common business applications, and end-user hardware. Experience preparing and deploying PCs, including imaging, setup, and workstation support. Familiarity with service desk ticket management and the ability to balance multiple requests effectively. Strong communication skills with a customer-focused approach to technical support. Ability to work independently while contributing effectively within a small, collaborative IT team. Experience supporting Microsoft environments, including Windows 10 and basic Active Directory administration, is preferred., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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