Digital Platforms & eCommerce Officer

Amalgamated Security Services Limited (ASSL) is seeking a technically skilled, proactive, and results-driven Digital Platforms & eCommerce Officer the successful candidate will be responsible for ensuring that these platforms remain secure, reliable, user-friendly, and commercially effective while supporting digital transformation, information systems governance, and organizational compliance initiatives., 1. Website Development & Administration

• Manage and maintain the Company’s corporate websites, ASSLSTORE, CaribMarketHub, intranet, and other assigned digital platforms.
• Implement website improvements using HTML, CSS, JavaScript, PHP, and database technologies.
• Manage website layouts, navigation, responsive design, content updates, and functionality across desktop, tablet, and mobile devices.
• Conduct regular website maintenance, software updates, compatibility testing, and technical troubleshooting.
• Monitor website uptime, loading speeds, performance, and overall user experience.
• Coordinate website upgrades, enhancements, system integrations, and new digital initiatives.
• Maintain appropriate website documentation, backups, and recovery procedures.

1. eCommerce & Multi-Vendor Marketplace Management * Administer and optimize ecommerce stores and multi-vendor marketplace platforms. * Manage product catalogues, categories, attributes, pricing, inventory configurations, and product imports and exports. * Configure and maintain payment gateways, checkout processes, shipping methods, taxes, and order management functionality. * Administer vendor registration, onboarding, store configurations, product approvals, and marketplace access permissions. * Support vendor and customer enquiries relating to marketplace functionality, transactions, and technical issues. * Monitor marketplace operations, including order processing, refunds, commissions, and vendor-related workflows. * Troubleshoot marketplace plugins, third-party integrations, and transaction-related errors. * Identify and implement improvements to the shopping experience, conversion rates, and marketplace functionality.

2. Website Security, Performance & Technical Support * Implement and maintain website security controls, including user access management, SSL certificates, firewalls, malware protection, and secure authentication. * Monitor system vulnerabilities, plugin compatibility, security alerts, and website performance. * Implement website optimization measures, including caching, image optimization, database maintenance, and content delivery network (CDN) configurations.

3. Digital Content, SEO & Analytics * Implement search engine optimization (SEO) strategies, including metadata, keywords, technical SEO, and structured content. * Monitor website traffic, search performance, customer engagement, and eCommerce conversion metrics.

• Bachelor’s Degree in Computer Science, Information Technology, Information Systems, Software Development, or a related discipline; or an equivalent combination of relevant qualifications and practical experience.
• Minimum of three (3) years’ relevant experience in website administration, web development, or eCommerce platform management.
• Working knowledge of HTML, CSS, JavaScript, PHP, and MySQL/MariaDB.
• Experience with WordPress themes, plugins, page builders, and website customization.
• Practical experience troubleshooting website errors, plugin conflicts, and performance issues.
• Knowledge of website security, hosting environments, backup procedures, and performance optimization.
• Experience with product catalogue administration, payment gateways, and online order processing.
• Ability to work independently, prioritize competing assignments, and resolve technical problems.

Key Competencies

• Strong analytical, problem-solving, and technical troubleshooting skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple websites and digital platforms simultaneously.
• Strong communication, interpersonal, and user-support skills.
• Ability to work independently and collaboratively with cross-functional teams.
• Commitment to information security, confidentiality, continuous improvement, and service quality.
• Proactive approach to identifying and implementing digital improvements.