IT Ops & Service Mgmt - Mid Level

The IT Operations & Service Management establishes secure, reliable, and business-aligned technology capabilities for HPLS with independent ownership of assigned work. The role works across HPLS functions and external partners to deliver safe, compliant, timely, and sustainable results during project execution and ongoing operations., * Responsible for IT service delivery, operational readiness, and IT operations management for HPLS.

• Oversees outsourced service providers and monitors service performance to ensure stable and reliable IT services.
• Supports the implementation, transition, and operation of IT infrastructure, platforms, applications, and end-user services.
• Develop and execute IT roadmaps, budgets, policies, standards, service processes, and operational readiness plans.
• Coordinate infrastructure, network, cybersecurity, enterprise applications, manufacturing systems, end-user services, and vendors.
• Manage projects, changes, incidents, problems, assets, licenses, service levels, risks, and audit actions.
• Translate business and plant requirements into scalable technical solutions aligned with corporate architecture and security standards.
• Monitor service performance, capacity, availability, security, cost, and customer satisfaction.
• Maintain current procedures, system inventories, contracts, architecture records, and disaster-recovery documentation.

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or a related field.
• At least 6 years of relevant professional experience; level and scope will be calibrated to demonstrated capability.
• Demonstrated ability to manage priorities, analyze information, document work, and collaborate across functions.
• Working proficiency with Microsoft 365 and job-relevant enterprise or technical systems.
• Ability to communicate clearly in English and work effectively in a multicultural environment.

Preferred Qualifications

• Bilingual Korean/English preferred.
• IT experience in manufacturing, industrial construction, or greenfield startup environments.
• Experience with ITIL, COBIT, NIST, ISO 27001, project management, ERP, MES, OT/IT integration, or managed services.
• Relevant certifications such as ITIL, PMP, CISSP, CISM, Microsoft, Cisco, SAP, or cloud credentials.

Core Knowledge, Skills, and Competencies

IT governance; service management; project delivery; cybersecurity awareness; vendor management; budgeting; stakeholder communication; structured problem solving

Working Conditions and Physical Requirements

The standard work schedule is 8:00 a.m. to 5:00 p.m.; however, work hours may be changed or adjusted based on operational, project, commissioning, emergency, or business needs. This position requires on-site work and is not eligible for remote work. Work is primarily performed at the Baton Rouge location and may include office, construction, commissioning, and/or operating-plant environments depending on assignment. Must be able to comply with site PPE, security, and safety requirements; travel between HPLS locations and vendor, partner, or project sites may be required. Reasonable accommodations will be considered in accordance with applicable law.

Performance Expectations

Demonstrate safety ownership, ethical judgment, respectful teamwork, technical or functional excellence, disciplined execution, accurate documentation, timely escalation of risk, and continuous improvement.