Tech Support Spec-IT Tech

The Technical Support Specialist will provide professional customer service and technical support to all levels of staff, including remote and on-site users. This position is the first line of assistance and is instrumental in maintaining business continuity. S/he will be responsible for gathering information, troubleshooting issues and resolving issues in a timely manner. S/he will exhibit excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.The Technical Support Specialist will provide professional customer service and technical support to all levels of staff, including remote and on-site users. This position is the first line of assistance and is instrumental in maintaining business continuity. S/he will be responsible for gathering information, troubleshooting issues and resolving issues in a timely manner. S/he will exhibit excellent problem-solving, communication

and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment.

• In progress of degree in Computer Science, MIS or related field.
• Expertise in desktops, networks, mobile devices, connectivity, etc.
• Knowledge of:
• Windows 11 operating systems, Microsoft Office 365, and Entra ID.
• Apple and Android mobile devices
• Connectivity troubleshooting skills.
• Excellent customer service skills and proven ability on follow-up commitments.
• Excellent verbal and written communication skills; strong analytical and problem-solving skills.
• Ability to prioritize, multi-task, take initiative, and problem solve while maintaining attention to detail.
• Proficiency in Microsoft Office 365.
• Bilingual (Spanish) preferred but not required.