Director of IT

The Director of Information Technology is responsible for the strategy, leadership and day-to-day operation of the Company’s technology environment across multiple locations. This role ensures the reliability, security, scalability and performance of all information technology systems, infrastructure, and end-user technology supporting warehouse operations, sales, customer service and administrative functions. This is a hands-on leadership role that will balance achievement of core objectives with end-user support. The Information Technology team provides support during regular business hours and on an afterhours on-call basis, as needed., * Develop and implement Information Technology (IT) strategies, policies, and procedures to ensure the secure and effective operation of the Company’s IT systems. Manage back-up, security and user help systems

• Oversee the design, implementation, maintenance, and performance of IT infrastructure across all locations
• Ensure preventative maintenance tasks and infrastructure updates are completed with the least impact to daily operations
• Communicate IT priorities, risks, project status, and performance metrics to Ownership
• Coordinate technology upgrades, deployments, and troubleshooting across all locations
• Manage the on-site help desk, ensuring timely and effective support for employees
• Lead, coach and develop direct reports, including establishing clear priorities, performance expectations and accountability
• Provide hands-on support for critical technical issues and operational disruptions
• Ensure ticket management, issue escalation, documentation, and service-level expectations are met
• Oversee cybersecurity policies, endpoint protection, patch management, access controls and security awareness
• Maintain backup, disaster recovery, and business continuity plans to protect critical systems and data
• Oversee the technical support and availability of core business applications, including warehouse management systems and ERP systems, as applicable
• Develop and execute an IT roadmap aligned with company goals and operational needs
• Lead the technology projects from planning and budgeting through implementation, adoption and ongoing support
• Collaborate with various departments to support software scoping, integration and troubleshooting
• Work with vendors to resolve complex system technology issues
• Other duties, as assigned

• Bachelor’s degree in Information Technology, Computer Science or related field
• 8+ years’ experience in Information Technology Management; including infrastructure, networking, systems administration and end-user support
• Experience leading a team across multiple locations
• Familiarity with Google Cloud Compute management and Google Workspace administration
• Experience with ERP and WMS systems
• Proficiency with Microsoft Azure, Hyper-V, Microsoft domain management and Network Topology
• Scripting and programming experience in PowerShell, PHP, and Python
• Equivalent education, training, or relevant experience may be considered.

Work Environment, Physical Demands & Performance Standards

• Works primarily in an office environment with occasional exposure to a warehouse environment with varying levels of sound and temperatures
• Predominately sedentary
• Requires standing, walking, sitting, bending, and reaching (including above shoulder level), throughout the workday; ability to lift up to 50 lbs.
• Operates in a fast-paced, deadline-driven environment requiring strong organization, efficiency, and the ability to manage multiple priorities.
• Exercises sound judgment within established authority levels, evaluates risk before making decisions, and keeps appropriate stakeholders informed.
• Completes work accurately and timely, proactively addresses issues, communicates professionally with internal and external partners, and adheres to all company policies, procedures, and safety standards.