Global Software Support Engineer II

1. Analyze and collaborate to resolve Applied Materials’ equipment software application and systems issues of moderate complexity. Learn and investigate customer’s high value problem (HVP), systemic bug or software failures.

2. Provides customer software support via Software Ticketing system.

3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.

4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.

5. Participates in developing customer focused feature documentation for external software features.

6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.

7. Assists in training junior level engineers and detailed product operation.

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains complex information to others in straightforward situations.

Participate in after action reviews to determine root cause

Be detailed oriented, curious and seek to understand

Document work activities in line with BKM practices

Able to manage many priorities and focus on what is most important

Be a self-starter, and demonstrate ability to self-manage

Excellent communication skills, written & verbal.

Focused on teamwork and quality work

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.