Desktop Support Analyst

This energy industry organization is seeking an IT Service Analyst to provide hands-on technical support for employees across a corporate environment. This role focuses on troubleshooting end-user issues, supporting Microsoft technologies, provisioning hardware, and assisting with IT operations in a fast-paced enterprise setting., * Provide Tier I and Tier II technical support for hardware, software, networking, and business application issues.

• Configure, deploy, maintain, and troubleshoot laptops, desktops, mobile devices, printers, conference room technology, and related peripherals.
• Manage user accounts, permissions, and access requests within Active Directory and Microsoft 365 environments.
• Document, track, and resolve service requests using IT ticketing and change management processes.
• Support onboarding activities, including workstation setup, account provisioning, and employee technology orientation.

• Associate degree or 2+ years of professional IT support, service desk, or desktop support experience.
• Experience supporting Windows operating systems, Microsoft 365, Exchange, and enterprise business applications.
• Working knowledge of Active Directory, file shares, permissions management, VPN connectivity, and remote support tools.
• Familiarity with mobile device management solutions such as Microsoft Intune or comparable platforms.
• Understanding of networking fundamentals including DNS, DHCP, Wi-Fi, VLANs, and switching concepts.
• Experience supporting audio/visual conferencing technology and meeting room equipment is a plus.
• Strong troubleshooting, customer service, communication, and multitasking skills, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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