IT Help Desk

• Provide tier 1 level technical and procedural assistance via phone, email and chat
• Diagnose and resolve technical hardware and software issues
• Research issues using available information resources
• Implement issue resolution and/or advise user on appropriate action
• Follow standard help desk procedures
• Log all help desk interactions
• Redirect problems to tier 2 and tier 3 level support as required
• Identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Stay current with system information, changes and updates
• Assist senior IT staff as needed

• Bachelor’s degree preferred; some college coursework required
• Working knowledge of Windows 11
• Working knowledge of Microsoft O365 suite
• Ability to assist others with complex issues in a professional manner
• Learning and initiative skills
• Strong problem analysis and problem-solving skills
• Attention to detail
• Excellent written and verbal communication skills
• High-speed internet required for remote work, Cable or Fiber ONLY with the ability to connect via Ethernet. Minimum speeds: 70/30 Mbps (basic), 200-300/35-70 Mbps (shared), 500-1,000/100+ Mbps (heavy use).

**Please note that the compensation and benefit information that follows is a good faith estimate for this position only and is provided pursuant to applicable state and local laws on pay transparency. It is estimated based on what a successful applicant in the relevant state might be paid. **

The hourly range for this position is $24.00 - $26.00, * 401(k)

• Dental insurance
• Disability insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off
• 12 paid holidays per year
• Paid training
• Referral program
• Vision insurance

Supplemental pay types:

• Referral bonuses