Platform Support Engineer (L2)

The Platform Support (L2/PS) Engineer is responsible for the operational support, platform administration, observability, and automation of a GenAI Gateway infrastructure and supporting platform components. This role focuses on maintaining platform health, monitoring pipelines, infrastructure services, deployment processes, and environment stability across multiple regions. The engineer works closely with DevOps, SRE, Infrastructure, Security, and Development teams to manage platform services, automate operational processes, implement monitoring solutions, and maintain high availability for GenAI workloads., * Manage Problem/Incident Management, Operational Readiness, and Capacity/Availability Management

• Conduct Application Monitoring, Service Analytics and Reporting, and Production Governance
• Identify possible production failure scenarios, create incident tickets, enhancements and/or problem tickets in the ticket tracking system, and communicate effectively with development and internal business operations teams
• Identify vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services
• Create and enhance administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures
• Take ownership of escalations and perform troubleshooting, analysis, research and resolution using advanced query and programming skills
• Perform analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software

• 5+ years of experience in Platform Support, DevOps, Infrastructure Engineering, or SRE roles
• Strong Linux administration experience
• Hands-on experience with Python, Bash, or Shell scripting
• Experience with infrastructure automation tools such as Terraform and Ansible
• Experience with Jenkins, Bitbucket, Artifactory, and CI/CD pipelines
• Strong experience implementing and supporting monitoring solutions including Splunk, Dynatrace, OpenTelemetry, Grafana, and enterprise logging platforms
• Experience supporting cloud and container platforms including OpenShift and Kubernetes
• Knowledge of networking, load balancing, SSL/TLS certificates, DNS, and API integrations
• Experience troubleshooting infrastructure, application, and performance-related issues
• Understanding of observability, logging, tracing, alerting, and capacity management
• Strong analytical, problem-solving, and communication skills

Desired skills:

• Experience supporting enterprise GenAI or AI/ML platforms
• Familiarity with OpenAI, Azure AI, LLM operations, vector databases, and AI observability
• Experience implementing self-healing and auto-remediation workflows
• Exposure to ServiceNow, Remedy, and enterprise workflow management tools
• Experience with cloud platforms such as Azure
• Understanding of security, compliance, vulnerability management, and enterprise risk controls
• Financial services industry experience

Genesis10 is currently seeking a Platform Support Engineer (L2) for a contract position with a Global Financial Institution located in Charlotte, NC. This is a 12+ month contract opportunity., Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF, and Illinois)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.