Technical Support Specialist

The Technical Support Specialist shall assist in the coordination of implementation, installation, and integration of technology resources into the K-12 educational programs and support areas of the district. This shall be done at the direction of the Director of Technology.

II. PRINCIPAL ACTIVITIES

The Technical Support Specialist shall:

1. Ensure computer equipment and hardware/software is functioning properly throughout the district, provide preventive maintenance when appropriate.
2. Assist in the installation of computers, hardware, software, and other related equipment.
3. Maintain and repair computer and other related equipment.
4. Maintain the district’s networks, file servers, and other network devices, including phone systems and camera systems.
5. Maintain, repair, and troubleshoot networks, including wired and wireless.
6. Assist in receiving, inspecting, and assembling new hardware/software and distributing to appropriate locations.
7. Recommend to Director of Technology, hardware/software purchases needed to maintain and improve district technology.
8. Assist in maintaining an inventory, work order records, and a proper location for all building technology supplies, equipment, and computer hardware/software.
9. Keep professional staff informed about technology improvements and upgrades, arrival of new software and hardware and other significant events related to educational technology.
10. Assist in performing annual preventive maintenance of computer and peripheral equipment.
11. Provide liaison services with vendors.
12. Ensure that a timely response is provided to the end user calls, emails, and ticket requests.
13. Maintain the privacy and confidentiality of the information and data obtained, including its storage and disposal.
14. Perform other duties as assigned by the Director of Technology.

III. PRIMARY RELATIONSHIPS

1. Director of Technology

The Technical Support Specialist shall be directly responsible to the Director of Technology.

1. Senior Technical Support Specialist

The Technical Support Specialist shall work collaboratively with other members of the Information Technology Department.

1. Public

The Technical Support Specialist shall continually strive toward a relationship with the community that is conducive to the effective implementation of all District programs and services.

1. Associate Degree/Technical Training, or equivalent demonstrated experience in a networking/technology related field.
2. A willingness to work toward professional certification in network administration or related topic.
3. Knowledge of various operating systems, I.P., Cloud Computing, and mobile device management.
4. Knowledge of networking topologies and network installation.
5. Must be capable on a frequent basis of: standing, walking, reaching, grasping, handling, gripping, and utilizing repetitive movements of both hands; stooping, squatting, crouching, kneeling, pushing, pulling (up to 60 pounds); and climbing, crawling and lifting (up to 60 pounds).
6. Must be able to travel from building to building
7. Must demonstrate interpersonal skills for interacting with students, teachers, staff, administrators, vendors, and the general public.
8. Possess a high level of organizational skills and the ability to multi-task
9. Have a positive, outgoing, and professional attitude
10. Be available to handle emergency troubleshooting on a 24/7 basis