Technology Specialist

Essential Functions I Duties I Responsibilities Serve as first level support for technical problems throughout the district

• Serve as first level support for technical problems throughout the district
• Address service requests in a first-in/first-out basis unless directed otherwise by the Technology Director
• Serve as a technical consultant for faculty and staff in the basic use of technology
• Communicate concerns regarding device or system operability between faculty and staff and the Technology Director
• Support and assist faculty and staff in determination and prevention of technical issues
• Maintain accurate technology inventory for the buildings you serve
• Adhere to proper vendor and district software licensing agreements
• Monitor hardware and software installations, purpose, and document future district needs
• Prepare district devices as scheduled by the Technology Director
• Demonstrate a high degree of professionalism
• Perform other tasks and assume other responsibilities as assigned by the Technology Director
• Possess a valid Pennsylvania driver’s license at all times

• Education: A 2-year technical degree in computer repair or device repair, networking support, or a comparable program of study
• Experience: (in lieu of a technical degree or certificate) Formal training and / or on-the-job experience troubleshooting and repairing networked computers, wireless devices and mobile technologies is required.

Knowledge/Skills/Abilities

• The ability to research and problem-solve hardware and software interoperability
• The ability to effectively communicate with individual faculty and staff members regarding trouble-shooting and explaining appropriate remediation steps if necessary
• Knowledge of database systems, report writing tools and work order tracking systems
• The ability to organize, manage and prioritize support requests and tasks as directed
• Knowledge of operating systems for computers and mobile devices (macOS, Windows, iOS, Chrome OS, etc.)
• Working knowledge of Google applications (Gmail, Drive, Calendar, etc.)
• Working knowledge of network-based and web-based applications
• Working knowledge of peripheral devices such as printers, copiers/scanners, projectors, bluetooth devices (Apple TVs, keyboard, mouse, etc.)
• Working knowledge of SPAM, phishing attempts, and malware identification and basic remediation steps, * Ability to stand, bend, stoop, sit, lift, reach, communicate (vision, hearing, and speech), carry or convey sufficient weight to safely and effectively carry out functions, duties, and responsibilities
• Ability to independently ambulate in and around school buildings and office areas
• Ability to travel to and from assigned work locations without employer support
• Independently travel between all school buildings
• Can lift, carry, and convey items up to 50 pounds
• Can independently operate personal computer hardware