IT Support Specialist - Mac & M365 Environment

Provide tier 1 support for macOS devices, ensuring optimal performance and minimal downtime.- Configure, deploy, and maintain MacBooks using Kandji or other mobile device management (MDM) tools.

• Mostly provide MacBook device installation and/or uninstallation services

• Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online.

• Manage user accounts, licenses in Azure AD and Microsoft 365 Admin Center.

• Troubleshoot hardware and software issues on MacBooks and escalate complex problems as necessary.

• Handle onboarding and offboarding of employees including provisioning/deprovisioning of hardware and software.

• Document support processes, maintain asset inventory, and ensure compliance with company IT policies.

• Collaborate with the broader IT team on projects and initiatives that impact end-user computing.

• Maintain accurate IT asset inventory, including tracking, assignment, recovery, and lifecycle management of devices.

We are seeking a proactive and detail-oriented IT Support Specialist with strong hands-on experience supporting MacBook and macOS devices in a corporate Microsoft 365 environment.

The ideal candidate will have experience with MacBook deployment, troubleshooting, device management, and end-user support. Familiarity with Jamf or other MDM solutions is preferred. This role will support day-to-day end-user computing needs while maintaining device security, asset management, and a seamless user experience., * 2+ years of hands-on IT Helpdesk / Desktop Support / IT Support experience.

• Strong hands-on experience with macOS and MacBook devices.
• Experience with Kandji, Jamf, Intune, or other MDM platforms.
• Experience deploying, configuring, and managing MacBook devices.
• Working knowledge of Microsoft 365 applications and administration.
• Experience with Azure AD / Microsoft Entra ID and Microsoft 365 user/license management.
• Experience with employee onboarding/offboarding and hardware lifecycle management.
• Strong troubleshooting and problem-solving skills.
• Experience with IT asset management and inventory tracking.
• Strong communication and customer service skills.

Preferred Qualifications

• Experience supporting Kandji specifically.
• Experience with Jamf Pro or Microsoft Intune.
• Experience with Exchange Online, SharePoint, OneDrive, and Teams administration.
• Familiarity with endpoint security and compliance management.
• Experience in a corporate or enterprise IT environment.
• Basic understanding of Windows environments and cross-platform end-user support.