Senior Genesys Cloud CX Engineer

This senior technical subject matter expert position focuses on the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. The role requires taking ownership of complex technical challenges, establishing engineering standards, leading platform improvements, and reducing operational risk through automation, monitoring, and disciplined change management. Collaboration with solution architects, application teams, telecommunications specialists, and business partners is essential to deliver secure, resilient, and highly available customer contact solutions., * Design, configure, and engineer enterprise contact center solutions utilizing Genesys Cloud CX and Genesys Architect.

• Maintain and optimize inbound and outbound call flows, IVR routing logic, queues, skills, routing strategies, and wrap-up codes.
• Configure and maintain telephony systems, including trunks, sites, number plans, and integration with recording and workforce management systems.
• Design, build, and support secure integrations using Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions.
• Provide advanced Tier 3 engineering support, leading troubleshooting and root-cause analysis for high-impact platform incidents.
• Develop proactive monitoring and alerting systems to identify potential platform issues before they impact operations.
• Implement platform governance by applying least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations.

Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline, or equivalent professional experience.

Experience: Seven or more years of experience engineering enterprise contact center or telecommunications solutions, with at least five years of hands-on experience specifically engineering Genesys Cloud CX solutions.

Technical Skills: Proficiency with Genesys Cloud CX, Genesys Architect, ACD and skills-based routing, Data Actions, Genesys Cloud APIs, OAuth, Genesys CX as Code, and Archy.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

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