Genesys Cloud CX Engineer

This senior technical subject matter expert position focuses on the design, engineering, implementation, automation, integration, and operational support of enterprise contact center solutions built on Genesys Cloud CX. The role requires taking ownership of complex technical challenges, establishing engineering standards, leading platform improvements, and reducing operational risk through automation, monitoring, and disciplined change management. Collaboration with solution architects, application teams, telecommunications specialists, and business partners is essential to deliver secure, resilient, and highly available customer contact solutions., * Design, configure, and engineer enterprise contact center solutions utilizing Genesys Cloud CX and Genesys Architect.

• Maintain and optimize inbound and outbound call flows, IVR routing logic, queues, skills, routing strategies, and wrap-up codes.
• Configure and maintain telephony systems, including trunks, sites, number plans, and integration with recording and workforce management systems.
• Design, build, and support secure integrations using Genesys Cloud Platform APIs, OAuth, REST, JSON, and Data Actions.
• Provide advanced Tier 3 engineering support, leading troubleshooting and root-cause analysis for high-impact platform incidents.
• Develop proactive monitoring and alerting systems to identify potential platform issues before they impact operations.
• Implement platform governance by applying least-privilege principles to Genesys roles, permissions, OAuth clients, and integrations., Notes : Selling points for candidate : Project Verification Info :”The information provided below is for Client Systems AV use only and is not to be distributed publicly, or to any third party. Any distribution of the below information will result in corrective action from Client Systems Vendor Management. MSA: Blanket Approval Received Client Letter: Will Provide” Exclusive to Client :No Face to face interview required :No Candidate must be local :No Candidate must be authorized to work without sponsorship ::No Interview times set : :No Type of project : Master Job Title

Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical discipline, or equivalent professional experience.

Experience: Seven or more years of experience engineering enterprise contact center or telecommunications solutions, with at least five years of hands-on experience specifically engineering Genesys Cloud CX solutions.

Technical Skills: Proficiency with Genesys Cloud CX, Genesys Architect, ACD and skills-based routing, Data Actions, Genesys Cloud APIs, OAuth, Genesys CX as Code, and Archy.