Senior Desktop Support Engineer

• Endpoint Management & Operations: Oversees the lifecycle, configuration, and security of enterprise endpoint devices (Windows 10/11, macOS, mobile endpoints, and peripherals). Leads zero-touch deployment and policy enforcement using Microsoft Intune and Windows Autopilot.
• Tier 3 Escalations & Technical Leadership: Serves as the senior technical escalation point for Tier 1 and Tier 2 Service Desk staff. Diagnoses and resolves complex OS, hardware, network connectivity, and application issues efficiently.
• Process Automation: Writes, tests, and maintains intermediate-to-advanced PowerShell scripts to automate software deployments, routine administrative tasks, device configuration, and system remediations.
• Security & Compliance Collaboration: Partners with Security and Infrastructure teams to maintain endpoint security hygiene, manage Microsoft Defender for Endpoint (EDR) policies, execute vulnerability remediations, and enforce Conditional Access policies via Entra ID.
• Systems Infrastructure & Support: Supports enterprise communication and collaboration platforms including Office 365 (Exchange, Teams, SharePoint) and basic LAN/WAN networking components (DNS, DHCP, VPNs, subnets).
• Inventory & Asset Lifecycle: Manages asset tracking, device lifecycle refreshes, hardware procurement planning, and standardized image maintenance across the organization.
• Documentation & Continuous Improvement: Creates and maintains comprehensive technical artifacts, standard operating procedures (SOPs), and end-user knowledge base articles. Standardizes support workflows to improve overall service desk efficiency.

Required:

• Education / Experience: Bachelor’s degree in Information Technology, Computer Science, or a related technical field (or equivalent hands-on experience).
• Work Experience:
• Minimum of 5+ years of hands-on experience in enterprise IT desktop support, systems administration, or endpoint engineering.
• Proven experience configuring, managing, and troubleshooting Microsoft Intune and Windows Autopilot in a cloud or hybrid environment.
• Strong expertise supporting Windows 10/11, Office 365, and Microsoft Entra ID (formerly Azure AD).
• Automation: Proficiency in PowerShell scripting for endpoint management, automated software distribution, and administrative tasks.
• Security: Hands-on experience with endpoint detection and response tools (e.g., Microsoft Defender for Endpoint).
• Network & Systems Awareness: Solid working knowledge of Active Directory, Group Policy (GPO), TCP/IP networking, DNS, DHCP, and VPN configurations.

Preferred:

• Certifications (Highly Preferred):
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• CompTIA Network+ and/or CompTIA Security+
• Experience operating within a global, multi-site LAN/WAN architecture., * Strong leadership and mentoring capabilities with a service-oriented mindset.
• Exceptional analytical and root-cause problem-solving skills.
• Outstanding communication skills (written and verbal), capable of engaging effectively with executive leadership, non-technical staff, and vendor partners.
• Excellent adaptability in a fast-paced environment with the flexibility to manage competing project priorities.
• Ability to exercise independent judgment, initiative, and discretion in critical technical situations.

Why you’ll want to join our team:

Teamwork as a core value.

At Hygiena, our emphasis on teamwork and cross-functional communication enables us to build stronger bonds within our business.

Be a part of something big.

Hygiena plays a critical role in helping to prevent global health crisis such as foodborne illness, healthcare-associated infections, and other outbreaks.

Giving back to our communities.

Hygiena believes in giving back by supporting local organizations committed to improving the lives of children and youth in our communities.

Benefits and Perks:

• 15 days of PTO & 10 paid company holidays
• Medical with HSA employer contribution, Dental, Vision available 1st of the month after start date
• Company paid Life Insurance, Short* and Long-Term Disability and an Employee Assistance Program
• 401(k) with Safe Harbor and Profit-Sharing employer contributions
• Tuition Reimbursement program
• Charitable Contribution matching
• Employee Referral bonus opportunities

*State paid short-term disability for California based employees

Hygiena provides rapid microbiology diagnostic tests and solutions for mission-critical, time-sensitive processes around the world. Hygiena’s proprietary diagnostic technologies enable customers to; prevent illness and save lives, comply with regulations, protect products and brands, run businesses more effectively. Solutions are sold in a wide range of industries globally, but the core focus is food safety. Headquartered in Camarillo, California and with offices around the world, we are actively looking for talented individuals to help grow the business!

At Hygiena we believe:

• In providing the highest quality products & service
• Being a leader in innovation
• Having a compelling desire to improve and win in the marketplace
• In contributing positively not only in the workplace, but in our community and environment!