Desktop Support (L2) - Houston

Client is seeking an experienced Desktop Support Specialist II to provide hands-on technology support for its Houston office while also assisting employees across a nationwide organization. This is a highly visible, customer-facing position for someone who enjoys solving technical problems, building strong relationships with users, and taking ownership of issues through resolution.

As the primary onsite IT support resource for approximately 100 Houston-based employees, you will provide Level 2 support across Windows devices, Microsoft 365, identity and access, mobile devices, and workplace technology. You will also perform day-to-day Microsoft 365 and identity administration while partnering with centralized Infrastructure, Networking, Security, and Engineering teams on more complex issues., * Level 2 desktop support: Strong hands-on experience troubleshooting Windows 10/11 desktops, laptops, applications, peripherals, connectivity, and workplace technology.

• Microsoft 365 administration: Practical experience administering and supporting Outlook, Teams, OneDrive, SharePoint Online, and Exchange Online.
• Identity and access support: Hands-on Active Directory and Microsoft Entra ID experience, including account provisioning, group membership, authentication, access, and password-related issues.
• Exceptional customer service: Ability to communicate clearly with technical and non-technical users, including executives and other high-visibility employees.
• Ownership and independence: Ability to prioritize competing requests, follow established processes, document work thoroughly, and drive issues to resolution with limited onsite supervision.

Day to Day Responsibilities:

• Serve as the primary onsite IT support resource for approximately 100 employees in the Houston office.
• Provide Level 2 onsite and remote support for Windows desktops and laptops, Microsoft 365, mobile devices, printers, meeting-room technology, and related hardware and software.
• Troubleshoot operating system, application, connectivity, authentication, synchronization, and access issues.
• Perform day-to-day administration and support for:
• Microsoft Outlook
• Microsoft Teams
• OneDrive
• SharePoint Online
• Exchange Online
• Active Directory
• Microsoft Entra ID
• Provision and maintain user accounts, passwords, access, and group memberships.
• Support onboarding, offboarding, workstation deployments, and equipment lifecycle activities.
• Configure and support Microsoft Intune-managed endpoints and mobile devices, including iPhone, iPad, and Android.
• Respond to incidents and service requests according to established service levels and ITIL-based processes.
• Maintain accurate ticket documentation, including troubleshooting performed, resolutions, and follow-up activities.
• Escalate complex infrastructure, networking, security, or engineering issues while maintaining ownership and communication through resolution.
• Partner with distributed Help Desk, Infrastructure, Security, Networking, and Engineering teams.
• Contribute to knowledge documentation, process improvement, and a collaborative support culture.

Mac OS Operations Management Apple IPad Communication Microsoft 365 User Accounts Prioritization Follow Through Detail Oriented Authentications Desktop Support Microsoft Teams Customer Service Active Directory Operating Systems Microsoft Outlook Technical Support Help Desk Support Endpoint Security User Provisioning Peripheral Devices Business Valuation Process Improvement Endpoint Management Microsoft SharePoint Microsoft Windows 10 Smartphone Operation IT Service Management CompTIA Certification Full Stack Development Infrastructure Security Business Transformation Remote Technical Support Verbal Communication Skills Troubleshooting (Problem Solving) Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software)

At least 5 years, This position is well suited for an experienced support professional who is comfortable working independently while remaining closely connected to a broader IT organization. Success requires technical depth, attention to detail, strong follow-through, and the ability to provide responsive, professional support in a fast-paced environment., * 5+ years of experience in desktop support, end-user computing, service desk, technical support, or a comparable IT support environment.

• Strong Windows 10/11 administration and troubleshooting experience.
• Hands-on Microsoft 365 support and day-to-day administration experience.
• Experience administering Active Directory and Microsoft Entra ID, including user provisioning, account maintenance, group management, access requests, and basic identity troubleshooting.
• Experience supporting desktops, laptops, printers, peripherals, and mobile devices.
• Experience providing both onsite and remote technical support in an enterprise environment.
• Strong analytical and troubleshooting skills with demonstrated ownership of technical issues.
• Excellent written and verbal communication skills and the ability to explain technical concepts in straightforward, user-friendly terms.
• Ability to independently organize and prioritize multiple incidents and service requests.
• Familiarity with ITIL principles and structured IT service management processes.
• Experience supporting executives or other high-visibility business users.

Preferred Qualifications

• Microsoft Intune and endpoint management experience.
• Microsoft Defender or related endpoint security experience.
• Apple/macOS support experience.
• Experience supporting a geographically distributed organization.
• Relevant certifications such as:
• CompTIA A+
• ITIL Foundation
• Microsoft Fundamentals or related Microsoft certifications
• Apple Device Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.