IT Helpdesk Analyst

We are seeking a motivated Help Desk Analyst to join our IT support team and provide exceptional technical assistance to end users in a fast-paced enterprise environment. This is an excellent opportunity for an entry-level IT professional looking to gain hands-on experience supporting a global organization while developing skills across Microsoft technologies, identity management, and enterprise applications., * Provide first-line technical support via phone, email, chat, and ticketing systems.

• Respond to and resolve incidents and service requests logged through ServiceNow.
• Troubleshoot Microsoft 365 issues, including Outlook, Teams, OneDrive, and other Office applications.
• Perform user account administration within Active Directory, including password resets, account unlocks, and group membership management.
• Process and fulfill user access requests while maintaining security and compliance standards.
• Support hardware and software break/fix issues for desktops, laptops, and peripherals.
• Troubleshoot connectivity, login, and application-related issues.
• Provide support for SAP-related incidents and escalate complex issues when necessary.
• Accurately document troubleshooting steps, resolutions, and ticket updates within ServiceNow.
• Follow established support procedures, service level agreements (SLAs), and escalation paths.
• Collaborate with infrastructure, application, and security teams to resolve issues efficiently.
• Assist users during ongoing Microsoft 365 migrations and technology transformation initiatives., * Resolves end-user issues quickly while maintaining a high level of customer satisfaction.
• Accurately manages and documents support tickets within ServiceNow.
• Effectively supports Microsoft 365 and Active Directory-related requests.
• Demonstrates strong troubleshooting skills and continuous technical growth.
• Contributes to a positive user experience and efficient IT support operation.

Microsoft 365 Prioritization Problem Solving Microsoft Teams Customer Service Active Directory SAP Applications Technical Issues Microsoft Outlook Technical Support Help Desk Support Computer Hardware Business Valuation Willingness To Learn Technical Assistance Full Stack Development Service-Level Agreement Business Transformation Identity And Access Management Troubleshooting (Problem Solving)

At least 1 year, The Help Desk Analyst will be responsible for resolving technical issues, fulfilling access requests, and providing first-level support for hardware, software, and business applications. The ideal candidate will have a strong customer service mindset, a willingness to learn, and foundational experience with Microsoft 365 and Active Directory., * 1+ years of Help Desk, Service Desk, Technical Support, or related IT support experience.

• Basic understanding of Microsoft 365 administration and end-user support.
• Experience working with or supporting Active Directory user accounts.
• Familiarity with ticketing systems such as ServiceNow.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication abilities.
• Strong customer service focus with the ability to support users of varying technical skill levels.
• Ability to prioritize multiple requests in a fast-paced environment., * Experience supporting users in an enterprise or corporate environment.
• Exposure to SAP or other enterprise applications.
• Familiarity with Windows operating systems and PC hardware troubleshooting.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related credentials.
• Recent graduates with relevant internships, coursework, or hands-on technical experience are encouraged to apply., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.