Technical Training Consultant 1 or 2 (Focus on Training Technology)

This hybrid position is based at our Sherwood location. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work., The Technical Training Consultant 1 focuses on maintaining and enhancing existing training programs, while the Technical Training Consultant 2 also leads the design and development of new technology-driven training solutions. Both roles collaborate with subject matter experts (SMEs) and trainers to integrate modern learning technologies into instructor-led, online, and blended training formats.

This position plays a key role in:

• Supporting the use of Learning Management Systems (LMS),
• Managing training digital hardware
• Managing digital media assets,
• Contributing to knowledge management systems like SharePoint., * Collaborate with Instructional System Design team members and trainers to prepare and update training materials using digital tools and platforms.
• Design and develop technology-enhanced training units, including eLearning modules, simulations, and interactive labs.
• Support the migration and organization of training content in SharePoint and other digital repositories.
• Apply instructional design principles and adult learning theory to create engaging, performance-based learning experiences.
• Develop and manage multimedia content (e.g., animations, videos, voiceovers) to support training objectives.
• Use SuccessFactors LMS to manage and track training delivery, learner progress and outcome data.
• Support the management of dedicated training hardware including PC and iOS devices.
• Build and publish online learning using Articulate Storyline, Rise, and related tools.
• Coordinate with contractors for digital enhancements and media production.
• Analyze training effectiveness using data from assessments and performance metrics; recommend improvements based on findings.
• Stay current with emerging training technologies and recommend innovative solutions to enhance learning delivery and audience appropriate delivery methodologies.
• Support enterprise-wide training initiatives by sharing best practices in training technology and instructional design.
• Supports Company’s commitment to a culture of safe work practices.

• Bachelor’s Degree in instructional design, adult learning, training and development or related field or equivalent combination of education and experience.
• Minimum 2 years of experience designing and implementing training programs for a level 1 role. Additional years of experience, project management skills, and program design experience required for level 2 position.
• Demonstrated knowledge and experience in the application of instructional design theories and principles to the development of training programs.
• Advanced computer skills and the ability to apply them to various Company systems and word-processing, spreadsheet and data base applications.
• Experience working with various training technologies, including Microsoft SharePoint, eLearning development software (such as Adobe Captivate, Articulate Storyline, etc.), and Learning Management Systems (LMSs).
• Experience working with digital editing platforms for audio and visual content.
• Knowledge of adult learning theory.
• Excellent verbal communication skills including strong and proven interpersonal skills.
• Superb writing skills, including technical documentation, record keeping and report writing; ability to effectively document training plans.
• Proven ability to collaborate with others, including team members, supervisors and managers; and work effectively with employees at all levels and across departments.
• Demonstrated self-starter oriented toward project results.
• Demonstrated problem solving and creative thinking skills; ability to define problems, develop and present recommendations, organize information, and identify alternative solutions.
• Analytical and diagnostic skills; ability to collect, interpret and summarize data.

Health & Wellness -

• Rich health insurance benefits with competitive employer contribution
• Free access to an online wellness resources platform

Work Life Balance -

• Up to 23 Vacation Days
• 80 Hours of Sick Time
• 10 paid holidays and 3 floating holidays
• 3 weeks paid parental leave
• Be part of a workplace where your voice matters. Engage with our Diversity, Equity & Inclusion Council, and a variety of Employee Resource Groups that support community and growth.
• 1500 sq foot exercise facility and secure bike room

Financial -

• Meaningful annual incentive bonus opportunity in addition to base salary
• Competitive 401K company contribution and match
• 15% discount on NW Natural stock through Employee Stock Purchase Program
• Up to $5250 a year in tuition reimbursement
• Wellness incentive program

Discounts -

• 20% off natural gas service
• Up to 30% discount at NW Natural Appliance Center
• TriMet Pass for all HQ employees
• Generous discounts with Verizon & AT&T Wireless

Base salary range: $74,800.00 - $102,600.00 (Level 1) or $88,700.00 - $126,350.00 (Level 2) per year, depending on qualifications

Annual Target Incentive: Level 1, 7.5% target Level 2, 9.5% target Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.