IT Support & Infrastructure Engineer

• Provide internal IT support to colleagues across the organisation, including resolving access, laptop and application issues.
• Manage and work through infrastructure tickets.
• Patch and maintain Windows Server environments.
• Work alongside experienced Systems Administrators on technology that supports the wider business.
• Get involved in the establishment of a co-located datacenter presence near Glasgow, learning from experienced colleagues.

Technologies:

• Active Directory
• Cisco
• Docker
• FortiGate
• Hardware
• Hyper-V
• Support
• JIRA
• JSON
• Linux
• LXC
• Microsoft 365
• SQL
• Windows
• XML
• Office 365
• Security

• Practical experience providing internal IT support, including supporting end users through a ticketing system.
• Confidence troubleshooting laptops, hardware, applications, access and common Microsoft environments.
• Working knowledge of Windows Server administration, including patching and routine maintenance.
• Understanding of core infrastructure technologies such as Hyper-V, Active Directory, Group Policy, DNS, DHCP and networking.
• Exposure to Microsoft 365, Entra ID and/or Intune, alongside strong problem-solving and organisational skills.
• Enthusiasm to learn, take ownership and develop a long-term career in IT infrastructure.
• Long-term right to work in the UK.
• Useful but not essential: Jira or another ticketing platform; physical server hardware, storage, backup or disaster recovery; Cisco or Fortigate networks; Linux; Docker or LXC; and SQL, XML, CSV or JSON.

We are a growing technology business with a close-knit internal IT function. This full-time, permanent IT Support & Infrastructure Engineer role is based in Glasgow, with four days onsite and one day working from home. The salary is £30,000-£35,000 per annum, depending on experience. Benefits include annual salary reviews and market benchmarking, 25 days annual leave plus bank holidays, two volunteer days, a pension scheme, health cash plan with 24/7 GP access, dental and optical cover, death-in-service cover, an Employee Assistance Programme, cycle-to-work scheme and a discretionary bonus. We offer a modern office, a collaborative culture, team events, knowledge sharing, continuous learning, autonomy, structured development and the opportunity to influence technical strategy. We welcome applications from neurodivergent candidates and are happy to discuss reasonable adjustments throughout the recruitment process.