24/7 IoT Security Support Engineer (L1)
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Role details
Tech stack
Job description
Giesecke + Devrient Mobile Security TCD Iberia S.L. is seeking a Temporary Customer Support Engineer (L1) to join our 24/7 Operations team in Sant Joan Despí (BCN).
You will be the first point of contact for customers, perform initial troubleshooting, and manage tickets end-to-end while rotating through 24/7 shifts. The role requires a proactive IT mindset, basic Linux knowledge, and familiarity with ITIL and service-management concepts.
Requirements
You will be the first point of contact for customers, perform initial troubleshooting, and manage tickets end-to-end while rotating through 24/7 shifts. The role requires a proactive IT mindset, basic Linux knowledge, and familiarity with ITIL and service-management concepts.
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